Enterprise Product Support Engineer - Remote

African American Talent; Melbourne; Remote; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellness days

Job summary

Proofpoint in Melbourne, Australia is seeking a Product Support Engineer to join our enterprise support team. You will deliver Tier 1 assistance to administrators and enterprise partners, troubleshoot complex issues, and guide customers on proper product use.

You’ll coordinate escalations and collaborate with multiple support levels, and may assist with installations and configuration where needed. Candidates should have hands-on experience in a technical support or helpdesk role, solid

Qualifications

• Proven experience in a technical support/helpdesk environment.
• Experience with Email systems and Networking.
• Ability to analyze and resolve software problems.
• Professional communication across interfaces in a fast-paced, agile setting.

Responsibilities

• Provide Tier 1 support to administrators & enterprise partners during business hours.
• Troubleshoot and resolve complex issues, communicating with customers via phone, web, and email.
• Advise customers on proper product use and address system issues.
• Manage escalations and liaise between customers and tiers of support.
• Assist with installations and configuration when needed.

Skills

Email systems

Networking

Customer communication

Software problem solving

Team collaboration

Linux (nice to have)

Job description

Proofpoint in Melbourne, Australia is seeking a Product Support Engineer to join our enterprise support team. You will deliver Tier 1 assistance to administrators and enterprise partners, troubleshoot complex issues, and guide customers on proper product use.

You’ll coordinate escalations and collaborate with multiple support levels, and may assist with installations and configuration where needed. Candidates should have hands-on experience in a technical support or helpdesk role, solid