Product Support Advisor

WesTrac; Tom Price; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Referral bonuses up to $5,000

Paid Parental & Secondary Carers Leave

Salary Sacrificing & Novated Leasing

BUPA Health Cover & Fitness Passport

Employee Assistance Program

WesTrac Institute training

Internal career progression

Job summary

WesTrac is seeking a Product Support Advisor to support the Marandoo CAT fleet in Western Australia. You will work with maintenance and operations teams to improve reliability, availability and performance on site, delivering value through diagnostics and proactive maintenance.

In this FIFO role, you will engage with customers and Caterpillar, coordinating with the WesTrac team to optimise equipment performance while reducing downtime and costs.

Qualifications

• Demonstrated diagnostic and troubleshooting capabilities across CAT equipment.
• Strong communication and customer relationship management skills.
• Ability to work independently and with site teams while maintaining safety standards.

Responsibilities

• Provide technical support and advice across the CAT fleet.
• Conduct equipment inspections and reliability assessments.
• Support diagnostics, troubleshooting and fault-finding activities.
• Drive preventative maintenance and continuous improvement initiatives.
• Assist with planned component change-outs and warranty support.
• Develop strong customer relationships and provide ongoing operational support.
• Ensure accurate documentation and communication between stakeholders.
• Support frontline maintenance teams while minimising downtime.

Skills

Diagnostic & Troubleshooting

Customer Relationship Management

Communication Skills

Independent & Team Collaboration

Education

Australian-recognised Mobile Plant Trade Certificate

Job description

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Product Support Advisor | Drive Reliability Across a CAT Fleet

Are you passionate about Caterpillar equipment, enjoy building strong customer relationships, and want to play a key role in improving fleet performance at one of WA's leading mining operations? You have come to the right place.

WesTrac is seeking an experienced Product Support Advisor (PSA) to join our team supporting the Mining Equipment Maintenance operation at Marandoo, located in the Pilbara region of Western Australia.

In this customer-facing advisory role, you'll be the key link between the customer, Caterpillar and WesTrac, helping improve equipment reliability, availability and performance across a large CAT mining fleet. Combining technical expertise with strong stakeholder engagement, you'll provide support that drives maintenance excellence and delivers real value on site.

About the Role

As a Product Support Advisor, you will work closely with maintenance and operations teams to identify continuous improvement opportunities, optimise equipment performance, and reduce operating costs.

Key Responsibilities

• Provide technical support and advice across the CAT fleet
• Conduct equipment inspections and reliability assessments
• Support diagnostics, troubleshooting and fault-finding activities
• Drive preventative maintenance and continuous improvement initiatives
• Assist with planned component change-outs and warranty support
• Develop strong customer relationships and provide ongoing operational support
• Ensure accurate documentation and communication between stakeholders
• Support frontline maintenance teams while minimising downtime

About Marandoo

Located in the heart of the Pilbara, Marandoo is a major iron ore operation offering the opportunity to work alongside a highly skilled maintenance team supporting critical mining equipment.

Roster

• FIFO from Perth
• 8 Days On, 6 Days Off - 12-hour shifts

To be successful in this role, you will have:

• Australian-recognised Mobile Plant Trade Certificate
• Proven experience in a mining or field service environment
• Strong diagnostic and troubleshooting capabilities across CAT equipment
• Previous experience supporting large mining fleets
• A proactive approach to reliability and maintenance improvement
• Strong communication and customer relationship management skills
• Ability to work independently and collaboratively with site teams

Why WesTrac?

• Opportunity to earn referral bonuses up to $5,000 for eligible roles
• Paid Parental & Secondary Carers Leave
• Salary Sacrificing, Novated Leasing & Retail Discounts
• Discounted BUPA Health Cover & Fitness Passport
• Employee Assistance Program for you and your immediate family
• Award-winning training through the WesTrac Institute
• Internal career progression & employee recognition opportunities

Additional Benefits

• Employee Share Purchase Plan
• Emergency Services & Defence Force Leave

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.