CAT Product Support Advisor

Careermine; Newman; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Paid parental leave

Salary sacrificing & novated leasing

Income protection insurance

600+ retail discounts

Job summary

WesTrac is hiring FIFO Product Support Advisors for WA sites. Join a team focusing on improving CAT fleet performance, reliability, and availability across Newman, Paraburdoo, Gudai Darri and other regional locations.

You will diagnose, repair, and maintain Caterpillar equipment, conduct safety inspections, and provide warranty support. The role offers servicing across multiple sites with 8/6 rosters and 12‑hour shifts, plus generous benefits and relocation opportunities.

Qualifications

• Australian‑recognised Mobile Plant Trade Certificate.
• Previous field service or mine-site experience on large CAT fleets is essential.
• Strong diagnostic, troubleshooting, and advisory skills are required.
• Willingness to support training, inspections, and hands‑on work when needed.
• High‑risk work licences (Forklift, EWP, Dogging & Rigging, Working at Heights) and strong communication with customers are important.

Responsibilities

• Diagnose, repair, and maintain a range of Caterpillar fleet.
• Conduct regular equipment inspections, ensuring safety and compliance.
• Provide warranty support and planned component change-outs.
• Drive continuous improvement initiatives across customer operations.
• Support frontline maintenance teams with expert advice and minimal tool time.

Skills

Diagnostics

Troubleshooting

Customer relations

Education

Mobile Plant Trade Certificate

Job description

FIFO Product Support Advisors - Multiple WA Sites

Be Part of the Team That's Made for More

Are you ready to take your career to new heights? Join WesTrac's dynamic Regional Product Support Team and work on cutting‑edge Caterpillar equipment in world‑class mining operations. We're hiring experienced Product Support Advisors on a FIFO basis across Newman, Paraburdoo, Gudai Darri and other regional client locations.

This is more than a job‑it's your chance to make a real difference in improving the performance, reliability, and availability of the CAT fleet across customer sites, while enjoying the benefits of a supportive team, state‑of‑the‑art workshops, and exceptional FIFO lifestyle perks.

The PSA acts as the primary link between the customer, Caterpillar, and WesTrac‑ensuring accurate information flow, consistent documentation, and ongoing continuous improvement initiatives, focusing on strengthening preventative maintenance strategies, enhancing equipment effectiveness, and identifying opportunities to reduce overall operating costs.

What You'll Do

• Diagnose, repair, and maintain a range of Caterpillar fleet
• Conduct regular equipment inspections, ensuring safety and compliance
• Provide warranty support and planned component change‑outs
• Driving continuous improvement initiatives across customer operations
• Support frontline maintenance teams with expert advice and minimal tool time

Your Location Options

Newman (Yandi)

• Located 120 km north‑west of Newman in WA's Pilbara region
• Supporting a new CAT fleet in a high‑tech workshop
• Roster: 8 days on / 6 days off - 12 hr shifts
• Short commute to camp accommodation

Gudai Darri

• Roster: 8 days on/6 days off 12 hr shifts
• Chartered flights and accrue frequent flyer points
• Working across CAT Fleet
• Opportunity to expand knowledge into Technology
• Supportive team and diverse culture

Tom Price (Marandoo)

• 54km drive to Tom Price Town
• Supporting Mobile Maintenance Operation
• Roster: 8 days on/6 Days off - 12 hour shifts

Product Support Team (PSG)

• Regions: Goldfields / Pilbara - FIFO from Perth
• Rosters Available: 4 days on / 3 off OR 8 days on / 6 off OR 14 days on / 7 off - 12.5 hrs/day (incl. 30 min break)
• Approximately 60% advisory and 40% hands‑on tooling (subject to customer requirements)
• Supporting customers with diagnostics, fault‑finding, and equipment optimisation.
• Site Support Vehicle: Provided for certain locations depending on site requirements

What We're Looking For

• Australian‑recognised Mobile Plant Trade Certificate
• Previous field service or mine‑site experience on large CAT fleets
• Strong diagnostic, troubleshooting, and advisory skills
• Willingness to support training, inspections, and hands‑on work when needed
• High‑risk work licences (Forklift, EWP, Dogging & Rigging, Working at Heights)
• Strong communication and customer relationship‑building skills

Why Join WesTrac?

Financial Benefits

• Paid parental & secondary carers leave
• Salary sacrificing & novated leasing
• Income protection insurance
• 600+ retail discounts : Coles, Virgin, HOYTS, Crown & more

Health & Wellness

• Discounted BUPA cover
• Fitness Passport - access to gyms across Australia
• EAP support for you and your immediate family

Career & Recognition

• "Made for More" personal & team awards
• Internal career progression opportunities
• Upskilling through our award‑winning WesTrac Institute

Employee Referral Program

• Earn up to $5,000 for successful referrals

Extra Perks

• Emergency Services & Defence Force Leave
• Employee Share Purchase Plan

Relocation Support Available

We welcome skilled candidates from across Australia and overseas. Based on role and eligibility, visa sponsorship and relocation assistance may be available.

Ready to Work With the Best?

If you're passionate about machinery, maintenance, and making a difference on‑site, we want to hear from you.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.

Job Reference: 4111

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success.

WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.