Site Performance Specialist

WesTrac; Newcastle City Council; On-site; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Paid parental leave

Health insurance

Training programs

Novated leasing

Income protection

Employee discounts

Job summary

WesTrac is seeking an experienced Asset Reliability Specialist/Engineer to join our Mining Support Team as a Site Performance Specialist, based on-site at Cowal Mine Site. This full-time, permanent role offers Monday to Friday work with relocation assistance for eligible candidates.

Reporting to the Mining Support Manager, you will optimise CAT equipment performance, reliability and total cost of ownership, while pursuing aftermarket sales opportunities and delivering high-quality technical

Qualifications

• Mechanical trade cert or engineering qualification.
• Minimum 5 years post-trade experience on CAT equipment.
• Strong commercial acumen with ability to identify sales opportunities.

Responsibilities

• Build relationships with customer and stakeholders on-site across Cowal and Wagga.
• Analyse fleet performance data to identify underperforming assets and provide technical solutions.
• Conduct wear management inspections and provide condition monitoring recommendations.
• Resolve unplanned downtime with on-site technical advice and warranty support.
• Review and improve maintenance practices and lifecycle management.
• Develop aftermarket opportunities through regular customer engagement and fleet analysis.

Skills

Trade cert

CAT experience

Commercial acumen

CRM/communication

Troubleshooting

Autonomy/teamwork

Education

Mechanical Trade Certificate or Engineering qualification

Tools

CAT DBS

CAT SIS

CAT ET

SIMSi

TMI

Job description

WesTrac is seeking an experienced Asset Reliability Specialist/Engineer to join our Mining Support Team as a Site Performance Specialist, based on-site at Cowal Mine Site. This is a full‑time, permanent opportunity working Monday to Friday, with relocation assistance available for candidates interested in joining us in the region.

Reporting to the Mining Support Manager, you will play a pivotal role in helping our customer maximise the performance, reliability, and lowest total cost of ownership of their CAT fleet — while also identifying and progressing commercial and aftermarket sales opportunities on behalf of WesTrac. This position combines high‑quality technical support, expert advice on equipment optimisation, and leveraging fleet performance data to drive continuous improvement and commercial value across site operations.

As a proactive and results‑driven Site Performance Specialist, you will bring strong analytical capability, exceptional communication skills, and a commercial instinct for identifying opportunities that benefit both the customer relationship and WesTrac's growth. You will be a part of a dynamic environment where collaboration, innovation, and customer focus are key.

Key Responsibilities

• Build and maintain strong relationships with our key customer, Caterpillar and internal stakeholders, acting as the on‑site technical liaison across Cowal and Wagga
• Analyse fleet performance data to identify underperforming assets and provide timely, effective technical solutions to equipment issues
• Conduct wear management inspections and provide condition monitoring recommendations to optimise total cost of ownership, supported by high‑quality technical reports
• Work closely with the customer to resolve unplanned downtime, providing on‑site technical advice, troubleshooting and warranty support
• Review, assess, and recommend improvements to maintenance and operational practices, and support component lifecycle management and breakdown response coordination
• Identify and develop aftermarket sales opportunities through regular customer engagement and fleet analysis, referring qualified opportunities to the Mining Support Manager to support business growth

Skills and Experience

• Mechanical Trade Certificate (or tertiary qualification in Engineering) plus a minimum of 5 years' post-trade experience on Cat equipment
• Sound commercial acumen, with the ability to identify and clearly communicate sales and aftermarket opportunities to the Mining Support Manager
• Strong understanding of whole‑of‑life cost, Fleet Production Cost (FPC) and equipment application, with familiarity with CAT systems (DBS, SIS, ET, SIMSi, TMI) an advantage
• Demonstrated high‑level customer relationship management and advanced communication skills
• Proven ability to troubleshoot equipment faults, analyse data and compile reports to drive performance improvement
• A strong safety‑first mindset, with the ability to work autonomously or within a team across a 5/2 roster

Why WesTrac?

At WesTrac, we're Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we're united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world's largest authorised Cat® dealers, you'll be part of an industry leader shaping what's next in mining and construction.

What we offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available
• Health & Wellness - Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award‑winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles
• Additional Perks - Free parking, onsite café, bootcamp and yoga available at certain locations

Please note: WesTrac may commence shortlisting and interviewing candidates prior to the closing date and reserves the right to withdraw this advertisement earlier if a suitable candidate is appointed. Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.