Product Owner — Customer Platforms & Experience

Ausgrid; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Salary sacrificing electric vehicles

Novated leasing

Discounted corporate health insurance

Fitness Passport

Job summary

Ausgrid is seeking a Product Owner to drive the evolution of key customer and enterprise digital platforms. You will define product vision, priorities and governance while balancing customer needs, business priorities, and technology constraints.

You’ll transition major customer platforms from project delivery to sustainable BAU, shaping long-term roadmaps, governance and ongoing success. The role covers CRM, contact centre and digital engagement platforms for measurable outcomes.

Qualifications

• Relevant tertiary qualifications or equivalent experience in product management, business, technology, engineering, project delivery or a related discipline.
• Demonstrated experience as a Product Owner or similar role with accountability for managing enterprise systems, digital products or complex integrated platforms throughout their lifecycle.
• Strong understanding of Agile delivery practices, including roadmap development, backlog management, user story creation, sprint planning, testing, release management and continuous improvement.
• Proven ability to translate business and user needs into clear product requirements, while identifying opportunities to improve processes, workflows and operational outcomes.
• Exceptional stakeholder management, communication and influencing skills, with the ability to engage effectively with business leaders, operational teams, technology teams, vendors and end users.
• Strong technical literacy and analytical skills, including the ability to understand system architecture, integrations and data, and use insights and performance metrics to inform product decisions and prioritisation.
• Experience driving product adoption, change and benefit realisation, with the ability to operate effectively within complex, regulated environments while considering risk, compliance, security and operational requirements.
• Experience working with technology vendors, implementation partners or managed service providers.

Responsibilities

• Develop and communicate product vision, roadmaps and prioritised backlogs.
• Translate business and customer needs into clear product requirements.
• Partner with business, technology and delivery teams to deliver high-value outcomes.
• Drive adoption, continuous improvement and benefit realisation.
• Monitor platform performance and identify opportunities to improve customer journeys, business processes and operational outcomes.
• Lead prioritisation, governance and investment discussions across diverse stakeholder groups.
• Support the transition of new capabilities into sustainable operational support models.
• Work with vendors, delivery partners and support providers to ensure ongoing platform reliability and value delivery.

Skills

Product management

Agile delivery

Stakeholder management

Roadmap planning

Requirement gathering

Vendor management

Technical literacy

Education

Tertiary qualification or equivalent experience in product management, business, technology, engineering, project delivery or related discipline

Tools

ServiceNow

CRM platforms

Job description

Ausgrid is seeking a Product Owner to drive the evolution of key customer and enterprise digital platforms. You will define product vision, priorities and governance while balancing customer needs, business priorities, and technology constraints.

You’ll transition major customer platforms from project delivery to sustainable BAU, shaping long-term roadmaps, governance and ongoing success. The role covers CRM, contact centre and digital engagement platforms for measurable outcomes.