Product Owner

Ausgrid; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Salary sacrificing electric vehicles

Novated leasing

Discounted corporate health insurance

Fitness Passport

Job summary

Ausgrid is seeking a Product Owner to drive the evolution of key customer and enterprise digital platforms. You will define product vision, priorities and governance while balancing customer needs, business priorities, and technology constraints.

You’ll transition major customer platforms from project delivery to sustainable BAU, shaping long-term roadmaps, governance and ongoing success. The role covers CRM, contact centre and digital engagement platforms for measurable outcomes.

Qualifications

• Relevant tertiary qualifications or equivalent experience in product management, business, technology, engineering, project delivery or a related discipline.
• Demonstrated experience as a Product Owner or similar role with accountability for managing enterprise systems, digital products or complex integrated platforms throughout their lifecycle.
• Strong understanding of Agile delivery practices, including roadmap development, backlog management, user story creation, sprint planning, testing, release management and continuous improvement.
• Proven ability to translate business and user needs into clear product requirements, while identifying opportunities to improve processes, workflows and operational outcomes.
• Exceptional stakeholder management, communication and influencing skills, with the ability to engage effectively with business leaders, operational teams, technology teams, vendors and end users.
• Strong technical literacy and analytical skills, including the ability to understand system architecture, integrations and data, and use insights and performance metrics to inform product decisions and prioritisation.
• Experience driving product adoption, change and benefit realisation, with the ability to operate effectively within complex, regulated environments while considering risk, compliance, security and operational requirements.
• Experience working with technology vendors, implementation partners or managed service providers.

Responsibilities

• Develop and communicate product vision, roadmaps and prioritised backlogs.
• Translate business and customer needs into clear product requirements.
• Partner with business, technology and delivery teams to deliver high-value outcomes.
• Drive adoption, continuous improvement and benefit realisation.
• Monitor platform performance and identify opportunities to improve customer journeys, business processes and operational outcomes.
• Lead prioritisation, governance and investment discussions across diverse stakeholder groups.
• Support the transition of new capabilities into sustainable operational support models.
• Work with vendors, delivery partners and support providers to ensure ongoing platform reliability and value delivery.

Skills

Product management

Agile delivery

Stakeholder management

Roadmap planning

Requirement gathering

Vendor management

Technical literacy

Education

Tertiary qualification or equivalent experience in product management, business, technology, engineering, project delivery or related discipline

Tools

ServiceNow

CRM platforms

Job description

• Competitive salary plus 20% bonus opportunity plus 12% super + additional benefits.

About Ausgrid – we’re wired for good

We’re the largest distributor of electricityon Australia’s east coast, which means over two million homes and businesses rely on our good work. We’re here at the heart of the energy transition, and we’re driven by a powerful purpose to make electricity accessible for all.

It’s an exciting new chapter for our companywith each day bringing a renewed energy to how we deliver, store and use electricity. As we continue to grow, we’re in search of exceptional talent to help us achieve our goals.

Everyone’s job is important here. Our customers come from all walks of life, and so do we. We’re committed to fostering a diverse, respectful, and inclusive workplace, and encourage applications from all backgrounds.

See yourself working here

As a Product Owner, you'll drive the ongoing evolution of critical customer and enterprise digital platforms that support key customer and business processes across Ausgrid.

You'll work closely with business stakeholders, technology teams and delivery partners to define product roadmaps, prioritise enhancements, manage backlogs and ensure our platforms continue to deliver value for customers, employees and the business.

This role goes beyond project delivery. You'll be responsible for the long-term success of your products, developing and communicating product vision, balancing customer needs, business priorities, operational requirements and technology constraints, while driving continuous improvement, adoption and benefits realisation. This includes identifying opportunities to improve customer journeys, business processes and platform performance to deliver measurable value.

Product Owner – Connecting Customers

Lead the ongoing ownership, optimisation and evolution of strategic customer platforms that support critical customer and business processes. You'll define product vision and priorities, establish governance and support practices, drive continuous improvement, and ensure products continue to deliver measurable customer, operational and business value.

A key focus in the near term will be helping transition a major customer platform from program delivery into sustainable business-as-usual operations, providing a unique opportunity to shape its long-term roadmap, governance model and ongoing success.

Product Owner – Customer Experience

Lead a portfolio of customer experience platforms, including CRM, contact centre and digital engagement capabilities. You'll shape product roadmaps, drive customer experience improvements and ensure our platforms continue to deliver measurable business and customer outcomes.

What you’ll do

• Develop and communicate product vision, roadmaps and prioritised backlogs.
• Translate business and customer needs into clear product requirements.
• Partner with business, technology and delivery teams to deliver high-value outcomes.
• Drive adoption, continuous improvement and benefit realisation.
• Monitor platform performance and identify opportunities to improve customer journeys, business processes and operational outcomes.
• Lead prioritisation, governance and investment discussions across diverse stakeholder groups.
• Support the transition of new capabilities into sustainable operational support models.
• Work with vendors, delivery partners and support providers to ensure ongoing platform reliability and value delivery.

What you bring to the role

Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values.

You will bring:

• Relevant tertiary qualifications or equivalent experience in product management, business, technology, engineering, project delivery or a related discipline.
• Demonstrated experience as a Product Owner or similar role with accountability for managing enterprise systems, digital products or complex integrated platforms throughout their lifecycle.
• Strong understanding of Agile delivery practices, including roadmap development, backlog management, user story creation, sprint planning, testing, release management and continuous improvement.
• Proven ability to translate business and user needs into clear product requirements, while identifying opportunities to improve processes, workflows and operational outcomes.
• Exceptional stakeholder management, communication and influencing skills, with the ability to engage effectively with business leaders, operational teams, technology teams, vendors and end users.
• Strong technical literacy and analytical skills, including the ability to understand system architecture, integrations and data, and use insights and performance metrics to inform product decisions and prioritisation.
• Experience driving product adoption, change and benefit realisation, with the ability to operate effectively within complex, regulated environments while considering risk, compliance, security and operational requirements.
• Experience working with technology vendors, implementation partners or managed service providers.

Highly regarded:

• Formal product or Agile certification, such as Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager, Agile/Scrum, or equivalent.
• Experience supporting business-critical systems in the energy, utilities, infrastructure or another regulated sector.
• Experience with ServiceNow or similar enterprise workflow, service management or customer platforms.
• Change management or change leadership experience, particularly in environments undergoing transformation or system uplift.

Life at Ausgrid

At Ausgrid, we go beyond just a competitive salary to offer an exciting range of benefits. From salary sacrificing electric vehicles and novated leasing, to discounted corporate health insurance and access to Fitness Passport, our benefits support your work here, and your life out there.

Celebrate success every day with our employee recognition program to bring out each other’s best. Looking to grow professionally? We’ve got you covered with study assistance, secondments, training and mentors, whose advice you’ll keep wherever you go.

We’re proud to offer gender-neutral parental leave to balance work when growing your family. And if you’re caring for elderly parents, our aged care support services offer expert guidance to help you access care for your loved ones. At Ausgrid, it's all about supporting you in every aspect of life.

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent Team [e-mail]

Application close date: 2nd October 2026

(please note, this date is subject to early closure)

Applicants must have full Australian work rights to apply.

By applying, you may be considered for a Talent Pool to support future opportunities over the next 12 months.