Hybrid Product Manager - Customer Platform Growth

TPG Telecom; Sydney; Hybrid; AUD 110,000 - 145,000; Full time

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Job summary

TPG Telecom in Sydney, Australia, is seeking a Product Manager to shape customer platforms across brands. You will work with stakeholders to define strategy and roadmap, translating customer pain points into features and process improvements, and partner with delivery teams to deliver a seamless customer experience.

With a data-driven mindset, you will prioritise initiatives, track KPIs, and contribute to long-term platform performance.

Qualifications

• 3+ years of analyst or product ownership experience in a fast-paced service industry or organisation.
• Strong communication, stakeholder management and proven facilitation skills across large cross-functional teams.
• Experience balancing priorities in a complex environment with multiple stakeholders, tools, brands and user channels.
• Experience with customer behaviour data in contact centres or digital platforms.
• Proven experience of data-driven decision making to achieve targets and KPIs.
• Ability to work with ambiguity and uncertainty.

Responsibilities

• Scope and shape platform initiatives with stakeholders and delivery teams.
• Break down complex problems and articulate impacts to customers and business.
• Stay on top of initiatives and milestones that could impact KPIs.
• Present end-to-end customer impacts and solution proposals to leadership.
• Partner with Service Designers to stay aligned with customer needs and best practices.
• Use analytics tools to quantify value, track KPIs and success of initiatives.
• Monitor long-term platform performance against KPIs and strategic outcomes.
• Collaborate with operations to address root causes for incidents and defects.
• Provide input to backlog, forecasts and initiative planning.

Skills

Product ownership

Stakeholder management

Cross-functional collaboration

Data-driven decision making

Communication

Ambiguity handling

Education

Degree in business or marketing

Job description

TPG Telecom in Sydney, Australia, is seeking a Product Manager to shape customer platforms across brands. You will work with stakeholders to define strategy and roadmap, translating customer pain points into features and process improvements, and partner with delivery teams to deliver a seamless customer experience.

With a data-driven mindset, you will prioritise initiatives, track KPIs, and contribute to long-term platform performance.