Product Owner

Coleambally; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

Westpac is seeking a Product Owner, AI Enablement, in Melbourne to join a multidisciplinary team delivering customer-facing AI initiatives. You will translate priorities into executable work, shape requirements, and maintain focus on outcomes that matter for AI Advantage and related programs.

You will collaborate across business, technology, and delivery teams, align stakeholders, identify risks, and navigate ambiguity to ensure customer and business value is realized through iterative delivery

Qualifications

• Experience delivering customer-facing AI initiatives or automation products.
• Strong understanding of agile and scrum practices.
• Ability to translate customer needs into clear requirements, user stories and acceptance criteria.
• Confidence using feedback and insights to inform prioritisation and sequencing.

Responsibilities

• Translate customer and business priorities into clear, executable work items.
• Shape requirements and maintain focus on outcomes that matter.
• Align stakeholders and surface risks and dependencies across business and tech.
• Navigate ambiguity and bring structure to opportunities and delivery challenges.

Skills

Product ownership

Agile/Scrum

Cross-disciplinary teams

Requirements & acceptance criteria

Prioritisation & sequencing

Stakeholder management

Dependencies & risks

Ambiguity handling

AI/automation tools

Job description

Description

Create your best future and join DDAI as a Product Owner, AI Enablement.

What’s the role?

As Product Owner, AI Enablement, you’ll work within a multidisciplinary project team to deliver customer-facing AI initiatives, initially supporting the delivery and evolution of AI Advantage. You’ll translate customer and business priorities into clear, executable work, shape requirements and maintain focus on the outcomes that matter most. Using customer feedback, delivery evidence and insights, you’ll make day-to-day prioritisation and sequencing decisions to keep delivery moving. Working across business, technology, digital, delivery and risk, you’ll align stakeholders, surface and manage risks and dependencies, and bring clarity to ambiguity. You’ll help the team navigate delivery challenges while maintaining a strong focus on customer and business value.

What do I need?

• Strong product ownership experience, ideally with experience brining customer-facing programs to life, and digital, AI or automation products into production
• Strong understanding of agile and scrum practices
• Experience working with multidisciplinary project teams across complex business and technology environments
• Ability to translate customer needs and business priorities into clear requirements, user stories and acceptance criteria
• Confidence using customer feedback, delivery evidence and insights to inform prioritisation and sequencing
• Strong stakeholder alignment and management skills, with the ability to navigate competing priorities
• Confidence mapping and managing dependencies and risks across business, technology and delivery
• Confidence operating in ambiguity, bringing structure and clarity to emerging opportunities and delivery challenges
• Practical experience with, and curiosity about, AI, automation and digital tools

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.