Product Owner

Westpac Group; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Employee discounts and banking perks

Flexible work arrangements

Culture, Lifestyle and Wellbeing leave

Learning and development opportunities

Volunteering opportunities

Job summary

Westpac Group is seeking a Product Owner within Digital's Shared Data and AI to own squad-level outcomes and the product backlog for a critical data or transaction capability. You will translate customer, colleague and business needs into clear priorities and guide delivery with evidence.

You will lead discovery, prioritisation and value measurement, balancing customer value, risk, and feasibility, while partnering with engineering, architecture, data and risk specialists to determine the best

Qualifications

• Experience owning and prioritising a backlog in Agile environments and translating complex needs into clear outcomes.
• Ability to establish OKRs and product measures to assess value realisation.
• Strong product judgement balancing customer value, business outcomes, technology and risk.
• Experience leading discovery for ambiguous problems using evidence to guide actions.

Responsibilities

• Own squad-level outcomes and prioritise backlog for a data or transaction capability.
• Translate strategy and stakeholder needs into measurable outcomes and a clear backlog.
• Lead discovery and test assumptions with evidence before proceeding.
• Define acceptance criteria and track Definition of Done for epics, features and user stories.
• Integrate risk, privacy, security, accessibility and regulatory obligations from the start.
• Collaborate with engineering and other specialists on how to deliver outcomes.

Skills

Product ownership

Backlog management

Agile delivery

OKRs & metrics

Stakeholder influence

Discovery

Cross-functional collaboration

Inclusive product practice

Tools

Jira

Confluence

Job description

Job Description

Create your best future and join Westpac as a Product Owner

What’s the role?

Ready to turn complex data and transaction needs into clear priorities and measurable outcomes?

As a Product Owner in Shared Data and AI within Digital, you will own squad-level outcomes and the product backlog for an important customer, data or transaction capability. You will translate customer, colleague and business needs into clear priorities and use evidence to guide where the squad should focus.

You will work with a high degree of autonomy within agreed guardrails, navigating ambiguity and balancing customer value, business outcomes, technology feasibility, operational needs, risk and regulatory obligations. You will bring stakeholders and specialists together around clear outcomes and give the squad the context needed to make effective delivery decisions.

You will lead the what and why, including discovery, prioritisation and value measurement, while partnering with engineering, architecture, data, delivery, risk and operations specialists who determine the most appropriate way to deliver the outcome.

Current role opportunities may support either Customer Master capabilities, where a strong Master Data Management background is valuable, or Payments and Transactions capabilities involving established or mainframe-based applications. You do not need experience across both domains. The specific product area, team, location and hybrid working arrangements will be confirmed for each vacancy.

What You’ll Do

• Own squad-level outcomes for a customer, data or transaction capability and connect squad priorities to broader product and business direction.
• Translate strategy, customer and colleague needs, operational insight and delivery evidence into measurable outcomes, an outcome-focused roadmap and a prioritised backlog.
• Lead discovery for complex or uncertain problems, work with specialists to test assumptions and use evidence to decide whether to proceed, adapt or stop.
• Make prioritisation, sequencing and trade‑off decisions within agreed guardrails, balancing customer and business value, feasibility, operational needs, risk and sustainability.
• Own a healthy, well‑refined backlog, including epics, features and user stories with clear acceptance criteria and Definition of Done.
• Define and track OKRs, product measures and benefits so the squad can demonstrate value rather than delivery activity alone.
• Accept or reject delivered work against agreed outcomes, acceptance criteria and quality expectations, while supporting frequent feedback and continuous improvement.
• Engage stakeholders and subject matter experts to resolve ambiguity, build alignment and help remove blockers.
• Identify and manage dependencies with adjacent squads and teams, escalating broader sequencing, funding or material risk decisions through the appropriate product leadership.
• Integrate risk, conduct, privacy, security, accessibility, regulatory and control obligations into product decisions from the start.
• Partner with the squad while respecting role boundaries: you lead the what and why, and engineering and other specialists determine the most appropriate how.
• Use data, AI, automation and digital tools responsibly where they can improve discovery, prioritisation, decision‑making or Product Owner workflows.

What do I need?

Essential Capabilities

• Demonstrated Product Owner, product management or comparable experience with technology-enabled products, platforms, data capabilities or operational services.
• Experience owning and prioritising a backlog in an Agile delivery environment and translating complex needs into clear outcomes and actionable delivery priorities.
• Strong product judgement, including the ability to make evidence‑based trade‑offs across customer value, business outcomes, technology, delivery effort, operations and risk.
• Experience leading discovery, clarifying ambiguous problems and using evidence to determine the next best action.
• Ability to establish and use OKRs, product measures, benefits or other outcome measures to assess value realisation.
• Ability to influence stakeholders and align different perspectives around customer and business outcomes.
• Ability to work effectively with engineering, architecture, data, delivery, operations, risk and other specialists without needing to own their professional decisions.
• A commitment to inclusive, accessible and responsible product practices.

Relevant Domain Experience

• Customer Master / Master Data Management: customer master platforms, customer or identity data, reference data, data quality, governance, lineage, integration or trusted enterprise data capabilities.
• Payments and Transactions: payments, transaction processing, core banking technology, high‑volume or business‑critical transaction systems, mainframe applications, or integration between established and contemporary platforms.

Desirable Experience

• Experience in financial services, another regulated environment, or a complex enterprise technology landscape.
• Experience with product discovery, experimentation, journey mapping, service design, product analytics, OKRs or benefits tracking.
• Familiarity with delivery and collaboration tools such as Jira and Confluence, or with customer research and product analytics tools.
• Understanding of privacy, security, accessibility, operational risk, data governance, Responsible AI or regulatory considerations relevant to product delivery.

Why join Westpac?

• Special offers on banking products and discounts from leading brands, including employee‑only mortgage rates.
• Flexible work arrangements and a range of leave options, including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help you deepen your product craft and grow your career.
• Opportunities to support the community through Westpac volunteering initiatives.

We’re committed to creating a supportive and inclusive workplace. We welcome applications from people of all ages, genders, cultural backgrounds, abilities and neurotypes, including veterans and Indigenous Australians. We assess candidates on the capabilities needed for the role and encourage you to apply even if your experience does not follow a traditional pathway.

If you need an adjustment at any stage of the recruitment process, visit our FAQs and how to contact us page and see the ‘Diversity, sustainability and flexibility’ section.