Product Owner

Westpac Bank; Sydney; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible work arrangements

Culture, Lifestyle and Wellbeing leave

Learning and development opportunities

Volunteer initiatives

Job summary

Westpac Bank is seeking a Product Owner, AI Enablement, to lead customer-facing AI initiatives and support AI Advantage delivery. You will translate priorities into clear requirements, shape stories, and maintain focus on outcomes that matter.

Work across business, technology, digital, delivery and risk functions to align stakeholders, surface risks, and keep delivery moving with a strong emphasis on customer value and bank-wide goals.

Qualifications

• Experience leading customer-facing programs or digital/AI products into production.
• Strong understanding of agile and scrum practices.
• Ability to translate customer needs into clear requirements, stories and acceptance criteria.

Responsibilities

• Own and prioritise product backlog for AI Enablement initiatives.
• Collaborate with multidisciplinary teams to deliver customer-focused AI outcomes.
• Align stakeholders, surface risks and dependencies, and drive value-focused delivery.

Skills

Product ownership

Agile & Scrum

AI/Automation products

Stakeholder alignment

Requirements & user stories

Dependency & risk management

Ambiguity navigation

Cross-functional collaboration

Customer feedback analysis

Digital tools familiarity

Job description

Create your best future and join DDAI as a Product Owner, AI Enablement.

What’s the role?

As Product Owner, AI Enablement, you’ll work within a multidisciplinary project team to deliver customer-facing AI initiatives, initially supporting the delivery and evolution of AI Advantage. You’ll translate customer and business priorities into clear, executable work, shape requirements and maintain focus on the outcomes that matter most. Using customer feedback, delivery evidence and insights, you’ll make day-to-day prioritisation and sequencing decisions to keep delivery moving. Working across business, technology, digital, delivery and risk, you’ll align stakeholders, surface and manage risks and dependencies, and bring clarity to ambiguity. You’ll help the team navigate delivery challenges while maintaining a strong focus on customer and business value.

What do I need?

• Strong product ownership experience, ideally with experience brining customer-facing programs to life, and digital, AI or automation products into production
• Strong understanding of agile and scrum practices
• Experience working with multidisciplinary project teams across complex business and technology environments
• Ability to translate customer needs and business priorities into clear requirements, user stories and acceptance criteria
• Confidence using customer feedback, delivery evidence and insights to inform prioritisation and sequencing
• Strong stakeholder alignment and management skills, with the ability to navigate competing priorities
• Confidence mapping and managing dependencies and risks across business, technology and delivery
• Confidence operating in ambiguity, bringing structure and clarity to emerging opportunities and delivery challenges
• Practical experience with, and curiosity about, AI, automation and digital tools

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.