Product Manager Retirement

BT Financial Group; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

BT Financial Group is seeking a Product Manager, Retirement to drive retirement initiatives within BT Panorama. Based in Sydney, you’ll contribute to retirement strategy, governance and regulatory changes, collaborating with Data, Marketing, Distribution and Risk teams to improve adviser and member experiences.

You’ll apply financial services product knowledge, customer engagement skills and AI tools appreciation to identify opportunities and deliver member-centric outcomes in a highly regulated

Qualifications

• Experience in financial services product management and retirement landscape.
• Background in customer journey mapping or using customer insights.
• Familiarity with AI tools to derive member insights.
• Strong governance and stakeholder communication skills.

Responsibilities

• Lead retirement initiatives and product governance for BT Panorama.
• Collaborate with Data, Marketing, Distribution, Risk and Legal teams.
• Support adviser and member experience improvements in a regulated environment.
• Monitor regulatory changes affecting retirement products.

Skills

Financial services product management

Customer journey mapping

AI tools awareness

Stakeholder engagement

Tools

Copilot

Job description

Create your best future and join BT Financial Group as a Product Manager, Retirement.

What’s the role?

This is a permanent opportunity within the BT Platforms Product Management team, ideally based in Sydney / Warrane, Gadigal Country, with Perth / Boorloo, Noongar Country or Adelaide / Tarndanya, Kaurna Country also available.

You’ll help deliver retirement focused initiatives and support the ongoing management of retirement products available on BT Panorama, including Challenger Annuities. You’ll work across retirement strategy, product governance and legislative change, while looking for new ways to improve adviser and member experiences. You’ll collaborate with teams including Data and Analytics, Marketing and Communications, Distribution, Risk, Legal and the Office of the Superannuation Trustee.

What do I need?

• Experience in financial services product management, with an understanding of the retirement product landscape, Retirement Income Covenant and financial advice.
• A background in customer or member engagement, with experience such as customer journey mapping, customer profiling or using customer insights to identify opportunities and improve experiences.
• Strong digital and AI acumen, with an understanding of how AI tools can be applied to data and analytics to uncover member insights and support better product outcomes. Familiarity with Copilot would be an advantage.
• Strong communication and stakeholder engagement skills, including the ability to prepare clear governance papers and work effectively with senior stakeholders.
• The ability to manage competing priorities, solve problems and identify opportunities for continuous improvement while working effectively in a highly regulated environment.

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified.