Retirement Product Manager: Elevate Member Experience

Westpac Group; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Banking discounts

Flexible work arrangements

Learning & development

Volunteer opportunities

Job summary

BT Financial Group in Sydney is seeking a Product Manager, Retirement to lead retirement initiatives on BT Panorama and Challenger Annuities. This permanent role sits within the BT Platforms Product Management team and collaborates across Data & Analytics, Marketing, Distribution, Risk and Legal to improve adviser and member experiences.

You will manage retirement strategy, governance and regulatory change while delivering customer-centric solutions in a highly regulated environment.

Qualifications

• Experience in financial services product management with understanding of retirement product landscape.
• Background in customer or member engagement; customer insights to identify opportunities.
• Strong digital and AI acumen; familiarity with AI tools and Copilot is a plus.
• Strong communication and stakeholder engagement skills; ability to prepare governance papers.
• Ability to manage competing priorities in a highly regulated environment.

Skills

Financial services product management

Customer journey mapping

Digital & AI awareness

Stakeholder engagement

Regulatory environment navigation

Job description

BT Financial Group in Sydney is seeking a Product Manager, Retirement to lead retirement initiatives on BT Panorama and Challenger Annuities. This permanent role sits within the BT Platforms Product Management team and collaborates across Data & Analytics, Marketing, Distribution, Risk and Legal to improve adviser and member experiences.

You will manage retirement strategy, governance and regulatory change while delivering customer-centric solutions in a highly regulated environment.