Product Manager, Identity Verification & CIAM Transformation

Professional Recruitment Australia; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Professional Recruitment Australia seeks a Product Manager (Identity Verification) to own and drive CIAM transformation capabilities. Define customer journeys balancing experience with compliance, working with CIAM leadership and vendors across document verification, biometric matching, and data validation.

You will collaborate with cross-functional teams to set verification levels across onboarding, account recovery, and high-risk transactions, translating complex risk requirements into

Qualifications

• Experience as Product Manager or Product Owner in Digital Identity, Identity Verification, KYC, Fraud, CIAM, or onboarding.
• Strong domain knowledge of identity proofing, document verification, biometric verification, facial matching, liveness detection, data validation.
• Hands-on experience with modern Identity Verification providers (Daon or equivalent).
• Solid grasp of privacy, fraud, security, and regulatory considerations in customer identity.
• Track record in Agile delivery and turning requirements into reusable journeys.

Responsibilities

• Define policies, processes, and customer journeys balancing UX, fraud prevention, compliance, and trust.
• Collaborate with UX, Engineering, Architecture, Fraud, Cyber Security, Privacy, and Operations to set verification levels.
• Track metrics like verification success rates and fraud detection; drive continual optimisation.

Skills

Identity verification

Product ownership

Agile delivery

Stakeholder engagement

Regulatory awareness

Vendor management

Tools

Daon or equivalent

Job description

Professional Recruitment Australia seeks a Product Manager (Identity Verification) to own and drive CIAM transformation capabilities. Define customer journeys balancing experience with compliance, working with CIAM leadership and vendors across document verification, biometric matching, and data validation.

You will collaborate with cross-functional teams to set verification levels across onboarding, account recovery, and high-risk transactions, translating complex risk requirements into