Identity Verification Product Manager (CIAM)

NCS Group Australia; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

NCS Australia is seeking a Product Manager (Identity Verification) to own and drive identity verification capabilities within our CIAM transformation program. Define policies, processes, and customer journeys balancing user experience with fraud prevention and regulatory compliance.

You will work with cross-functional teams including UX, Engineering, Architecture, Fraud, Cyber Security, Privacy, and Operations to set verification levels across onboarding, recovery and high-risk transactions.

Qualifications

• Experience as a Product Manager/Product Owner in Digital Identity, Identity Verification, KYC, Fraud, CIAM, or customer onboarding environments.
• Deep knowledge of identity proofing: document verification, biometric verification, facial matching, liveness detection, data validation.
• Hands-on familiarity with modern Identity Verification providers (e.g., Daon).
• Understanding of privacy, fraud, security, and regulatory considerations in managing customer identity.
• Proven track record in Agile delivery, defining business requirements, and guiding capabilities through testing and operations.
• Exceptional stakeholder engagement, aligning business, tech, risk, legal and operations in a complex enterprise.

Responsibilities

• Own and drive identity verification capabilities within CIAM transformation.
• Define policies, processes and customer journeys balancing UX, fraud prevention, compliance and trust.
• Collaborate with UX, Engineering, Architecture, Fraud, Cyber Security, Privacy and Operations.
• Monitor key metrics like verification success and fraud detection; drive continuous optimization.

Skills

Product management

Identity verification

KYC

Fraud prevention

CIAM

Customer onboarding

Stakeholder engagement

Agile delivery

Tools

Daon

Identity verification platforms

Job description

NCS Australia is seeking a Product Manager (Identity Verification) to own and drive identity verification capabilities within our CIAM transformation program. Define policies, processes, and customer journeys balancing user experience with fraud prevention and regulatory compliance.

You will work with cross-functional teams including UX, Engineering, Architecture, Fraud, Cyber Security, Privacy, and Operations to set verification levels across onboarding, recovery and high-risk transactions.