Product Manager: AI-Driven Knowledge Platform

Aware Super; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Health & fitness reimbursement

Work-from-home tech reimbursement

Salary continuance insurance

Organisation-wide meeting-free zones

Job summary

Aware Super is seeking a Product Owner/Manager to lead the Enterprise Knowledge Base strategy, roadmap, and adoption across the organisation. You will work with business and technology teams to deliver accurate, compliant knowledge at scale and shape how AI-assisted member and adviser experiences are delivered.

In this role you will oversee governance, prioritisation and continuous improvement, ensuring content aligns with advice frameworks and regulatory guidance, while supporting

Qualifications

• Demonstrated product management and product ownership experience, including vision, roadmap and backlog.
• Strong knowledge of Advice or superannuation domain and regulatory requirements in Australia.
• Ability to influence senior stakeholders without direct authority.
• Experience with AI, knowledge management or enterprise platforms.
• Understanding of compliance, risk and security principles, including privacy and audit trails.
• Excellent communication and facilitation skills to translate business needs into technical specs.
• Experience driving adoption and change for internal transformation platforms.

Responsibilities

• Own and communicate the vision and multi-quarter roadmap for the Enterprise Knowledge Base, aligned to Transformation and AI strategy.
• Continuously evaluate emerging capability to keep Knowledge Base fit for purpose.
• Translate Advice SMEs, Product Owners and delivery needs into clear requirements for Technology to build.
• Act as the single point of accountability for Knowledge Base value, roadmap and adoption.
• Make trade-off calls on what capabilities and content to build or onboard next, with clear rationale.
• Oversee testing and quality assurance of Knowledge Base outputs and triage issues within SLAs.
• Partner with Advice SMEs to validate content and alignment with regulatory guidance.

Skills

Product management

Product ownership

Stakeholder management

AI / Knowledge management

Regulatory compliance

Regulatory knowledge (Australia)

Communication skills

Job description

Aware Super is seeking a Product Owner/Manager to lead the Enterprise Knowledge Base strategy, roadmap, and adoption across the organisation. You will work with business and technology teams to deliver accurate, compliant knowledge at scale and shape how AI-assisted member and adviser experiences are delivered.

In this role you will oversee governance, prioritisation and continuous improvement, ensuring content aligns with advice frameworks and regulatory guidance, while supporting