Product Manager, Knowledge Base

Aware Super; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Health & fitness reimbursement

Work-from-home tech reimbursement

Salary continuance insurance

Organisation-wide meeting-free zones

Job summary

Aware Super is seeking a Product Owner/Manager to lead the Enterprise Knowledge Base strategy, roadmap, and adoption across the organisation. You will work with business and technology teams to deliver accurate, compliant knowledge at scale and shape how AI-assisted member and adviser experiences are delivered.

In this role you will oversee governance, prioritisation and continuous improvement, ensuring content aligns with advice frameworks and regulatory guidance, while supporting

Qualifications

• Demonstrated product management and product ownership experience, including vision, roadmap and backlog.
• Strong knowledge of Advice or superannuation domain and regulatory requirements in Australia.
• Ability to influence senior stakeholders without direct authority.
• Experience with AI, knowledge management or enterprise platforms.
• Understanding of compliance, risk and security principles, including privacy and audit trails.
• Excellent communication and facilitation skills to translate business needs into technical specs.
• Experience driving adoption and change for internal transformation platforms.

Responsibilities

• Own and communicate the vision and multi-quarter roadmap for the Enterprise Knowledge Base, aligned to Transformation and AI strategy.
• Continuously evaluate emerging capability to keep Knowledge Base fit for purpose.
• Translate Advice SMEs, Product Owners and delivery needs into clear requirements for Technology to build.
• Act as the single point of accountability for Knowledge Base value, roadmap and adoption.
• Make trade-off calls on what capabilities and content to build or onboard next, with clear rationale.
• Oversee testing and quality assurance of Knowledge Base outputs and triage issues within SLAs.
• Partner with Advice SMEs to validate content and alignment with regulatory guidance.

Skills

Product management

Product ownership

Stakeholder management

AI / Knowledge management

Regulatory compliance

Regulatory knowledge (Australia)

Communication skills

Job description

As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.

Sound good? Learn more about us and what we do at aware.com.au

Your New Role

This is a unique opportunity to shape an enterprise capability that will directly influence how AI, advice and knowledge are delivered across Aware Super. In this role, you will work on the strategy, roadmap and adoption of Aware's Enterprise Knowledge Base, enabling AI-powered member, advice and enterprise experiences. Working across business and technology teams, you'll drive prioritisation, governance and continuous improvement to deliver accurate, compliant and reusable knowledge at scale.

Key responsibilities include:

• Own and communicate the vision and multi-quarter roadmap for the Enterprise Knowledge Base, aligned to Aware's Transformation and AI strategy.
• Continuously evaluate emerging capability, including AI and agentic capability, to keep the Knowledge Base fit for purpose.
• Translate the needs of Advice SMEs, Product Owners and delivery teams into clear, prioritised requirements and acceptance criteria for Technology to build.
• Actas the single point of accountability for the Knowledge Base's value, roadmapand adoption across the enterprise.
• Make the trade-off calls on which capabilities and content are built or onboarded next, and clearly articulate why.
• Oversee testing and quality assurance of Knowledge Base outputs, ensuring issues are triaged and resolved within agreed timeframes.
• Partner with Advice SMEs to validate content and ensure alignment with current advice frameworks and regulatory guidance.

How do you exceed our expectations?

• Demonstrated product management and product ownership experience, including owning a vision, roadmap, backlog and value metrics (OKRs) for a business-owned platform or capability.
• Strong Advice or superannuation domain knowledge, including an understanding of General Advice boundaries and regulatory requirements within the Australian financial services context.
• Proven ability to influence and align senior stakeholders across Transformation, Value Streams and Practices without direct authority.
• Experience with AI, knowledge management, agentic AI or enterprise platforms.
• Strong understanding of compliance, risk and security principles, including audit trails, privacy requirements and Responsible AI within regulated environments.
• Excellent communication and facilitation skills, with the ability to translate business needs into build-ready requirements and technical concepts for non-technical stakeholders.
• Prior involvement in driving adoption and change for an internal transformation platform, including enablement and training materials.

Employee Experience

We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.

Why you’ll love working at Aware Super:

• Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
• Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
• Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
• Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.

The Aware Super difference

At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.