Product Manager, Accessibility for Aviation Experience

Qantas Airways; Sydney; On-site; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Travel: heavily discounted air travel

Access to rewards and discounts

Wellbeing programs

Job summary

Qantas Airways is seeking a Product Manager, Accessibility to drive meaningful change for customers with disability across the group. The role sits in Customer Care and Recovery and owns the accessibility roadmap from strategy to delivery.

You will collaborate with Airports, Digital, CX, Contact Centres and Operations to embed inclusive design in transformation programs and engage with customers, advocacy groups and government stakeholders to set future priorities.

Qualifications

• 5+ years in product ownership, program delivery or related transformation work.
• Experience with accessibility, disability or public health contexts.
• Proven ability to drive large-scale initiatives across diverse stakeholders.
• Strong problem solving, data interpretation and customer insight translation.

Responsibilities

• Own and deliver the accessibility roadmap for the Qantas Group.
• Lead initiatives to implement Aviation Disability Standards and improve customer outcomes.
• Collaborate across Airports, Digital, CX, Contact Centers and Ops to embed inclusive design.

Skills

Product ownership

Stakeholder management

Strategy & governance

Analytical thinking

Communication skills

Job description

Qantas Airways is seeking a Product Manager, Accessibility to drive meaningful change for customers with disability across the group. The role sits in Customer Care and Recovery and owns the accessibility roadmap from strategy to delivery.

You will collaborate with Airports, Digital, CX, Contact Centres and Operations to embed inclusive design in transformation programs and engage with customers, advocacy groups and government stakeholders to set future priorities.