Product Manager - Accessibility

Qantas Airways; Sydney; On-site; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Travel: heavily discounted air travel

Access to rewards and discounts

Wellbeing programs

Job summary

Qantas Airways is seeking a Product Manager, Accessibility to drive meaningful change for customers with disability across the group. The role sits in Customer Care and Recovery and owns the accessibility roadmap from strategy to delivery.

You will collaborate with Airports, Digital, CX, Contact Centres and Operations to embed inclusive design in transformation programs and engage with customers, advocacy groups and government stakeholders to set future priorities.

Qualifications

• 5+ years in product ownership, program delivery or related transformation work.
• Experience with accessibility, disability or public health contexts.
• Proven ability to drive large-scale initiatives across diverse stakeholders.
• Strong problem solving, data interpretation and customer insight translation.

Responsibilities

• Own and deliver the accessibility roadmap for the Qantas Group.
• Lead initiatives to implement Aviation Disability Standards and improve customer outcomes.
• Collaborate across Airports, Digital, CX, Contact Centers and Ops to embed inclusive design.

Skills

Product ownership

Stakeholder management

Strategy & governance

Analytical thinking

Communication skills

Job description

• Lead the Accessibility roadmap across the Qantas Group, driving meaningful customer and industry change.
• Play a key role in delivering the Aviation Disability Standards and shaping the future of accessible aviation.
• Permanent, full-time role based at our Mascot Campus.

At Qantas, inclusion is at the heart of everything we do. We're looking for a passionate and strategicProduct Manager, Accessibilityto drive meaningful change for customers with disability and accessibility needs.

Sitting within Customer Care and Recovery, you'll own and deliver the accessibility roadmap across the Qantas Group. You'll lead initiatives that improve accessibility outcomes for customers while helping shape the implementation of the Aviation Disability Standards.

Working across Airports, Digital, Customer Experience, Contact Centres and Customer Operations, you'll influence strategic decisions, drive accessibility improvements and embed inclusive design into broader transformation programs. You'll also partner with customers, advocacy groups and government stakeholders to help shape future accessibility priorities and promote leading practice across the aviation sector.

This is a unique opportunity to shape the future of accessible aviation and deliver lasting change for customers across the Qantas Group.

You’ll bring

• 5+ years' experience in product ownership, program delivery, project leadership or continuous improvement within complex organisations.
• Experience within accessibility, disability, allied health, public health or a related environment, with a strong understanding of accessibility needs and outcomes.
• Proven success delivering large-scale transformation initiatives across multiple stakeholder groups.
• Strong stakeholder management and influencing skills, with the ability to drive outcomes without direct authority.
• Demonstrated experience leading projects from strategy through to implementation, governance and benefits realisation.
• Strong analytical, problem-solving and critical thinking skills, with the ability to translate customer insights into meaningful improvements.
• Exceptional communication skills with experience presenting recommendations, business cases and proposals to senior stakeholders.
• A passion for delivering exceptional customer outcomes and creating more inclusive travel experiences.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

Qantas employees also get to enjoy an amazing benefits program including:

• Travel:Enjoy heavily discounted air travel within Australia and across the globe - both for you and your family and friends - as well as exclusive deals on accommodation and holidays.
• Access to thousands of rewards:Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll also support your wellbeing:Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer, so by coming to work for us,you’llbe part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

Pleasenote:Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.