Product Designer - Travel Experience & Innovation
Qantas Airways
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Benefits offered by this job
Job summary
Qantas Airways seeks a Product Designer for the brand-new Product and Innovation Centre in Adelaide to help meet evolving consumer needs by enabling agile teams to deliver faster, more adaptive solutions that prioritise customer value, continuous feedback, and innovation at every stage of the product lifecycle.
As a Product Designer, you will translate ambiguous problems into clear experience outcomes, collaborate with Product and Engineering, and drive accessibility and brand standards, using
Qualifications
- 5+ years of experience in Service Design, UX, UI, CX, and/or a similar role.
- Tertiary qualification in Design, Human-Centered Design (HCD), or a relevant field.
- Understanding of design for native apps, conversational interfaces and other digital platforms.
- Strategic thinking to deliver innovative outcomes aligned with brief and brand.
- Ability to focus on objectives and deliverables at both technical and creative levels, always user-centric.
- Experience developing and promoting a product vision collaboratively.
- Some experience in concept development, wireframing, persona creation, user stories and user testing.
- Some experience working with and creating user interface design patterns.
- Experience of modern frameworks and rituals: Lean, Design Thinking, Scrum, Kanban.
- Knowledge of usability and accessibility standards, including WCAG 2.0 AA.
- Experience using modern industry tools such as Miro, Figma, Lovable, ClaudeCode, Cursor, and Adobe Creative Suite; collaboration tools like JIRA and Confluence.
- Practical experience using AI tools to streamline design handover to developers and generate code (e.g., Figma's AI plugins, ClaudeCode, Cursor, Lovable).
- Demonstrated logical reasoning and sound decision-making, including numerical analysis.
- Ability to identify and address flawed logic and resolve errors.
- Ability to solve high-impact design challenges in large, complex organisations.
- Strong facilitation skills, with a track record of successful outcomes.
- Ability to communicate design concepts to stakeholders, adapting to the audience.
- Demonstrated knowledge of current digital design standards and industry trends.
Responsibilities
- Collaborate with product and engineering to deliver outcomes.
- Facilitate workshops to align teams and improve design systems.
- Ensure accessibility, brand and quality standards.
- Lead design for workstreams within programs.
- Use AI-enabled tools to improve design handover and prototyping.
Skills
Education
Tools
Job description
Qantas Airways seeks a Product Designer for the brand-new Product and Innovation Centre in Adelaide to help meet evolving consumer needs by enabling agile teams to deliver faster, more adaptive solutions that prioritise customer value, continuous feedback, and innovation at every stage of the product lifecycle.
As a Product Designer, you will translate ambiguous problems into clear experience outcomes, collaborate with Product and Engineering, and drive accessibility and brand standards, using
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