Product Line Support Specialist - Technical Training & Docs

Sandvik Mining and Construction de Mexico, S.A. de C.V.; City Of Gosnells; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Salary sacrifice options

Parental leave

Employee Assistance Program

Employee referral programs

Performance-based bonus incentives

Recognition programs

Job summary

Sandvik Mining is seeking a Product Line Support Specialist in Perth, Kenwick. You will provide technical and operational support across the product lifecycle, acting as a key contact for Product Line Management and Sales, ensuring product information and training materials are accurate.

The role involves coordinating with internal teams, maintaining documentation, and supporting process improvements and field trials.

Qualifications

• Certificate III/IV in Engineering or equivalent experience.
• Solid understanding of the heavy equipment industry.
• Current driver’s licence.
• Strong communication and ability to convey complex product information.
• Experience with ERP systems such as SAP or Oracle.
• Willingness to travel.

Responsibilities

• Act in line with Sandvik’s EHS Vision and policies, maintaining a strong focus on Zero Harm, and ensuring all activities meet health, safety and quality standards.
• Ensure all work aligns with Sandvik’s values and the Sandvik Way, supporting organisational priorities.
• Provide technical product support to Product Line Management and act as the primary help desk contact for Sales Areas.
• Respond to technical and commercial product enquiries, coordinating requirements and information flow with internal stakeholders.
• Maintain consistency and alignment of product information, positioning, and messaging across regions.
• Support Sales teams by providing accurate product information, training materials, and product knowledge (online and face-to-face).
• Manage and distribute technical, training, and commercial documentation, ensuring version control, accuracy and accessibility.
• Support the development and continuous improvement of product-related processes, systems, and tools, including maintaining product support databases.
• Contribute to product line and engineering projects, including coordinating initiatives, supporting field trials, and managing product performance data.
• Provide day-to-day administrative and operational support, including coordination, tracking and reporting of product support activities.

Skills

Certificate III/IV in Engineering

Strong communication skills

Organised and detail‑oriented

Travel willingness

Proactive and accountable

Education

Certificate III/IV in Engineering

Tools

Microsoft Office

SAP

Oracle

Job description

Sandvik Mining is seeking a Product Line Support Specialist in Perth, Kenwick. You will provide technical and operational support across the product lifecycle, acting as a key contact for Product Line Management and Sales, ensuring product information and training materials are accurate.

The role involves coordinating with internal teams, maintaining documentation, and supporting process improvements and field trials.