Product Line Support Specialist

Sandvik; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working options

Parental leave

Employee Assistance Program

Bonus incentives

Job summary

Sandvik Mining is seeking a Product Line Support Specialist in Perth, WA. You will work closely with Product Line Management and Sales to provide technical support, maintain product information, and coordinate training across regions.

The role emphasizes documentation control, process improvements, and ERP system familiarity (SAP/Oracle). A driver’s license and ability to travel are required; pre-employment medical may be needed.

Qualifications

• Demonstrated ability to clearly interpret and convey complex product information.
• Experience in technical administration, documentation and coordinating projects or training activities.
• Proactive, accountable approach with strong document control capability.

Responsibilities

• Provide technical product support to Product Line Management and act as primary help desk contact for Sales Areas.
• Maintain product information, documentation, and training materials with version control.
• Support field trials, product performance data and cross-functional projects.
• Coordinate internal teams and travel to deliver training and support.
• Prepare professional reports and presentations supporting product initiatives.

Skills

Communication

Documentation

Project coordination

Education

Certificate III/IV in Engineering or equivalent experience

Tools

SAP

Oracle

MS Office

Job description

Sandvik Mining | Product Line Support Specialist | Location : Perth, KenwickJob Type : Full TimeAbout the OpportunityWorking closely with Product Line Management and Sales stakeholders, this role provides technical and operational support across the product lifecycle. You will act as a key point of contact, ensuring product information, documentation, training materials and systems are accurate and aligned, while supporting projects, process improvements and day-to-day coordination across internal teamsResponsibilitiesAct in line with Sandvik’s EHS Vision and policies, maintaining a strong focus on Zero Harm, and ensuring all activities meet health, safety and quality standards.Ensure all work aligns with Sandvik’s values and the Sandvik Way, supporting organisational priorities.Provide technical product support to Product Line Management and act as the primary help desk contact for Sales Areas.Respond to technical and commercial product enquiries, coordinating requirements and information flow with internal stakeholders.Maintain consistency and alignment of product information, positioning, and messaging across regions.Support Sales teams by providing accurate product information, training materials, and product knowledge (online and face-to-face).Manage and distribute technical, training, and commercial documentation, ensuring version control, accuracy and accessibility.Support the development and continuous improvement of product-related processes, systems, and tools, including maintaining product support databases.Contribute to product line and engineering projects, including coordinating initiatives, supporting field trials, and managing product performance data.Provide day-to-day administrative and operational support, including coordination, tracking and reporting of product support activities. About youTo be successful, you will bring a Certificate III/IV in Engineering or equivalent experience, preferably with a solid understanding of the heavy equipment industry and a current driver’s licence. You have strong communication skills and can clearly interpret and convey complex product information, working effectively across teams and within a project environment. You’re organised, detail-oriented and confident using business systems and Microsoft Office tools, with a proactive, accountable approach and willingness to travel.Experience in technical administration, documentation and coordinating projects or training activities will be highly regarded, along with strong document control capability. Exposure to preparing professional reports and presentations, supporting product initiatives, and working with ERP systems such as SAP or Oracle is also desirable.To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.What we offerA competitive remuneration packageSalary sacrifice options and Length of Service RecognitionPaid Parental Leave and flexible working optionsA comprehensive Employee Assistance ProgramEmployee referral programsPerformance‑based bonus incentivesRecognition and reward programs aligned to individual and business performanceSandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.Who we areSandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.For more information about this opportunity, please visit the Sandvik Careers website or contact Melanta Motilal - Talent Acquisition Specialist via email at [e-mail] for role-related enquiries only.Please note that applications sent directly via email will not be accepted. To be considered for this position, all applications must be submitted through the Sandvik Careers website.Applications close: Friday - 23rd October 2026 or sooner if a suitable candidate is identified.