Process Excellence Black Belt - Enterprise Transformation

VOCUS; Melbourne; Presencial; AUD 150 000 - 190 000; Tempo integral

Resumo da oferta

Vocus is seeking two experienced Process Excellence Black Belts to join our Transformation Office – Process Centre of Excellence. You will lead enterprise-scale telecom reengineering initiatives and drive measurable customer, operational and commercial outcomes.

Reporting to the Head of Process Excellence, you will apply process mining, conformance, variant and root-cause analysis to identify high-value opportunities, build evidence-based business cases and realise benefits through

Qualificações

• Lean Six Sigma Black Belt certification is required.
• 7+ years of hands-on process improvement, operational excellence and transformation experience.
• Strong telecommunications industry experience, ideally within complex B2B environments.
• Proven experience redesigning and implementing end-to-end business processes.
• Experience engaging and influencing senior executives and operational leaders.

Responsabilidades

• Lead a tightly prioritised portfolio of enterprise-scale telecom reengineering initiatives from executive charter through verified benefits and control handover.
• Use process mining, conformance, variant, bottleneck and root-cause analysis to isolate the few problems with the strongest evidence, value and delivery readiness.
• Read and navigate the enterprise process architecture, tracing issues and changes across value streams, Level 2 process groups, Level 3 processes and cross-functional dependencies.
• Create current-state and future-state process models to BPMN 2.0 and Vocus modelling conventions, under the Business Process Architect’s standards, review and approval.
• Translate process-intelligence findings into clear current-state evidence, targeted future-state designs, quantified benefits, delivery options and executive decisions.
• Set hard scope boundaries, hypotheses and success measures; stop or redirect work when evidence or value does not justify further effort.
• Partner with executives and senior operational leaders to resolve cross-functional trade-offs and mobilise accountable delivery teams.
• Design and implement agreed process and focused operating-model changes, while preserving architecture traceability, naming, ownership and repository controls.
• Establish controls and process-intelligence monitoring that demonstrate realised value and sustained performance.

Conhecimentos

Process Improvement

Process Mining

Root-cause Analysis

Stakeholder Management

Formação académica

Lean Six Sigma Black Belt certification

Ferramentas

BPMN 2.0

Descrição da oferta de emprego

Vocus is seeking two experienced Process Excellence Black Belts to join our Transformation Office – Process Centre of Excellence. You will lead enterprise-scale telecom reengineering initiatives and drive measurable customer, operational and commercial outcomes.

Reporting to the Head of Process Excellence, you will apply process mining, conformance, variant and root-cause analysis to identify high-value opportunities, build evidence-based business cases and realise benefits through