Probate Registry Coordinator — Client Services Lead

Courts Administration Authority; Adelaide; On-site; AUD 82,000 - 86,000; Full time

Job summary

The Courts Administration Authority (CAA) in South Australia is seeking a Probate Registry Services Coordinator to support the Registrar of Probates. You will coordinate case management and client services to ensure efficient delivery of probate services within the Supreme Court Probate office.

Key selection criteria include strong written and verbal communication, ability to manage priorities, and experience informing diverse court users about procedures.

Qualifications

• Well-developed communication skills both written and verbal with high attention to detail
• Ability to manage competing priorities and meet deadlines in a demanding environment
• Experience providing high level service to a diverse range of court users regarding procedural information and payment lodgements
• Ability to analyse and interpret complex information and legislation, apply policies and determine compliance
• Ability to implement procedural changes to meet legislative requirements and drive continuous improvement
• Ability to use ECMS and the Microsoft Suite
• Demonstrated ability to produce, interpret and analyse statistical reports to monitor performance

Responsibilities

• The Probate Registry Services Coordinator supports the Registrar of Probates by coordinating and supervising the client services function of the Supreme Court Probate office.
• This role coordinates case management and client-based functions to ensure efficient and effective delivery of service within the Probate Registry.

Skills

Communication skills

Time management

Client service

Policy interpretation

Procedural change

ECMS

Microsoft Office

Reporting & analytics

Tools

ECMS

Microsoft Office

Job description

The Courts Administration Authority (CAA) in South Australia is seeking a Probate Registry Services Coordinator to support the Registrar of Probates. You will coordinate case management and client services to ensure efficient delivery of probate services within the Supreme Court Probate office.

Key selection criteria include strong written and verbal communication, ability to manage priorities, and experience informing diverse court users about procedures.