Probate Registry Services Coordinator

Courts Administration Authority; Adelaide; On-site; AUD 82,000 - 86,000; Full time

Job summary

The Courts Administration Authority (CAA) in South Australia is seeking a Probate Registry Services Coordinator to support the Registrar of Probates. You will coordinate case management and client services to ensure efficient delivery of probate services within the Supreme Court Probate office.

Key selection criteria include strong written and verbal communication, ability to manage priorities, and experience informing diverse court users about procedures.

Qualifications

• Well-developed communication skills both written and verbal with high attention to detail
• Ability to manage competing priorities and meet deadlines in a demanding environment
• Experience providing high level service to a diverse range of court users regarding procedural information and payment lodgements
• Ability to analyse and interpret complex information and legislation, apply policies and determine compliance
• Ability to implement procedural changes to meet legislative requirements and drive continuous improvement
• Ability to use ECMS and the Microsoft Suite
• Demonstrated ability to produce, interpret and analyse statistical reports to monitor performance

Responsibilities

• The Probate Registry Services Coordinator supports the Registrar of Probates by coordinating and supervising the client services function of the Supreme Court Probate office.
• This role coordinates case management and client-based functions to ensure efficient and effective delivery of service within the Probate Registry.

Skills

Communication skills

Time management

Client service

Policy interpretation

Procedural change

ECMS

Microsoft Office

Reporting & analytics

Tools

ECMS

Microsoft Office

Job description

About the CAA

The Courts Administration (CAA) is a unique and independent organisation at the heart of South Australia's justice system. Established under the Courts Administration Act 1993, the CAA provides the administrative services, expertise and infrastructure that enable the state's court to operate effectively and efficiently. The CAA supports the Supreme Court, District Court, Environment, Resources and Development Court, Youth Court, Magistrates Court and Coroner's Court. The CAA's vision is to strengthen public trust in the justice system through exceptional court services. We are committed to delivering, high quality, accessible and responsive services that support our courts and meet the evolving needs of the community. Every member of our organisation contributes to this purpose by helping ensure the fair, efficient and effective administration of justice.

About the role

The Probate Registry Services Coordinator supports the Registrar of Probates by contributing to the coordination and supervision of the client services function of the Supreme Court Probate office. This role is responsible for coordinating case management and client based functions to ensure the efficient and effective delivery of service within the Probate Registry.

Selection Criteria

• Well-developed communication skills both written and verbal, with the ability to write clearly and concisely, and have a high level of attention to detail
• Demonstrated ability to manage competing priorities, use initiative, organise and accurately complete work within set timeframes in a demanding and diverse environment
• Experience in providing a high level of service to a diverse range of court users regarding relevant procedural information and processing of payment lodgements.
• Ability to analyse and interpret complex information and legislation, apply policies and determine compliance with legal requirements
• Ability to implement procedural change to meet legislative requirements and for continuous improvement of services and practices
• Ability to use personal computers, software, in particular the electronic courts management system (ECMS), and Microsoft suite
• Demonstrated ability and experiencing in producing, interpreting and analysing statistical reports to monitor overall performance

Special Conditions

• This is a long term contract for up to 12 months, with the possibility of extension
• Appointment is under the Courts Administration Act 1993. Terms and Conditions of employment are governed by the Public Sector Act 2009
• Appointment is dependent upon a current National Police Certificate that the CAA finds satisfactory
• As a justice agency, the CAA may receive details of spent convictions as part of any Criminal History Screening and use this information in the selection process

Remuneration

ASO4 ($82,212-$86,180 per annum + Superannuation)

Enquiries

Christina Flourentzou, Registrar of Probates
Email: > [email protected]

Additional Information

The CAA is committed to creating a workforce which reflects the wider community, as well as a providing a working environment which embraces and values diversity and inclusion. We encourage and welcome applications from individuals across diverse community groups and are committed to a positive and barrier-free recruitment and workplace. People with a disability are encouraged to apply. For further information about the CAA please visit the CAA website.