Proactive Personal & Office Assistant | Ecommerce Brand Growth

The Muse Edition; Sutherland Shire Council; On-site; AUD 55,000 - 70,000; Full time

Job summary

The Muse Edition is an Australian parenting lifestyle brand seeking a highly organised Personal Assistant/Office Assistant to support the Founder and Creative Director. You’ll help with customer experience, e-commerce administration, and office coordination in a hands-on, growth-oriented role.

Join a small, ambitious team and gain experience across different areas of a growing online business, including Shopify, social media, and admin tasks.

Qualifications

• Minimum 1 year’s experience in administration, customer service, retail or a similar support role.
• Organised, proactive and confident managing day-to-day tasks.
• Warm, friendly communicator with strong written and verbal English.
• Comfortable handling multiple tasks and shifting priorities.

Responsibilities

• Support customer care by managing live chat and arranging replacement orders.
• Respond to Instagram DMs and social media inquiries.
• Manage Shopify product listings and ensure data accuracy.
• Pack and coordinate replacements, influencer gifting, PR packages and samples.
• Assist marketing with photoshoot prep and campaign support.
• Provide administrative support to the Founder, including calendar management.
• General office coordination and errands.

Skills

Administration

Customer service

E‑commerce

Organised / detail-oriented

Proactive / initiative

Communication

Multitasking

Tech-savvy

Tools

Shopify

Gorgias

Instagram for Business

Google Workspace

Job description

The Muse Edition is an Australian parenting lifestyle brand seeking a highly organised Personal Assistant/Office Assistant to support the Founder and Creative Director. You’ll help with customer experience, e-commerce administration, and office coordination in a hands-on, growth-oriented role.

Join a small, ambitious team and gain experience across different areas of a growing online business, including Shopify, social media, and admin tasks.