Personal Assistant / Office Assistant

The Muse Edition; Sutherland Shire Council; On-site; AUD 55,000 - 70,000; Full time

Job summary

The Muse Edition is an Australian parenting lifestyle brand seeking a highly organised Personal Assistant/Office Assistant to support the Founder and Creative Director. You’ll help with customer experience, e-commerce administration, and office coordination in a hands-on, growth-oriented role.

Join a small, ambitious team and gain experience across different areas of a growing online business, including Shopify, social media, and admin tasks.

Qualifications

• Minimum 1 year’s experience in administration, customer service, retail or a similar support role.
• Organised, proactive and confident managing day-to-day tasks.
• Warm, friendly communicator with strong written and verbal English.
• Comfortable handling multiple tasks and shifting priorities.

Responsibilities

• Support customer care by managing live chat and arranging replacement orders.
• Respond to Instagram DMs and social media inquiries.
• Manage Shopify product listings and ensure data accuracy.
• Pack and coordinate replacements, influencer gifting, PR packages and samples.
• Assist marketing with photoshoot prep and campaign support.
• Provide administrative support to the Founder, including calendar management.
• General office coordination and errands.

Skills

Administration

Customer service

E‑commerce

Organised / detail-oriented

Proactive / initiative

Communication

Multitasking

Tech-savvy

Tools

Shopify

Gorgias

Instagram for Business

Google Workspace

Job description

The Muse Edition is a fast-growing Australian parenting lifestyle brand creating beautifully designed essentials for modern family life. We're looking for a highly organised, proactive Personal Assistant/Office Assistant to join our growing team.

Working closely with the Founder and Creative Director, you'll play a key role in keeping the day-to-day running smoothly, supporting everything from customer experience and e-commerce administration to office coordination. This is a varied, hands‑on opportunity to be part of a small, ambitious team and grow with the business.

About the role

We're looking for someone who loves being organised, takes initiative and genuinely enjoys getting things done.

No two days will look quite the same. You might be assisting with customer enquiries, helping the marketing team prepare for photoshoots, or keeping things running smoothly behind the scenes.

You'll be an important part of a close-knit team where everyone contributes, with the opportunity to gain hands-on experience across different areas of a growing e-commerce business.

Key responsibilities

• Supporting our customer care team by managing website live chat and arranging replacement orders
• Responding to Instagram DMs and assisting with general social media enquiries
• Managing Shopify product listings, including data entry, product information updates and ensuring listings are accurate and up to date
• Packing and coordinating customer replacements, influencer gifting, PR packages and product samples
• Assisting the marketing team with photoshoot preparation, product samples and campaign support
• Managing office deliveries, supplies, post office runs and general errands
• Providing administrative support to our Founder, including inbox and calendar management
• Assisting with other day-to-day administrative tasks to support the wider team

About you

• We're looking for someone with previous experience in administration, customer service or e-commerce who is organised, proactive and confident managing day-to-day tasks.
• Minimum 1 year's experience in administration, customer service, retail or a similar support role
• Naturally organised, with excellent attention to detail
• Proactive, reliable and confident taking initiative
• A warm, friendly communicator, both written and verbal
• Comfortable managing multiple tasks and shifting priorities
• Confident using technology and quick to learn new systems
• Takes pride in their work and can work independently when needed
• A positive, can-do attitude and happy to roll up their sleeves
• Enjoys being part of a small, collaborative team
• Experience with Shopify, Gorgias, Instagram for Business or Google Workspace is highly regarded

Why join The Muse Edition?

• Work closely with the founder: Gain firsthand insight into the day-to-day operations of a growing Australian e-commerce brand
• Be part of a growing brand: Join us at an exciting stage of growth, with the opportunity to learn and develop alongside the business