Proactive Credit Controller – Cash Flow & Disputes

Chubb Fire & Security; Parramatta; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Career development

Free onsite parking

Leadership workshops

Employee discounts

Fitness access for you and family

Job summary

Chubb Fire & Security Australia is seeking a proactive Credit Controller to own a customer portfolio and drive timely collections from our Rydalmere head office.

You will resolve disputes, contact customers to secure payment commitments, investigate invoices, and collaborate with internal teams to improve cash flow.

This hands-on role requires strong Excel skills, resilience with aged debt, and the ability to manage competing priorities while supporting the offshore BPO team.

Qualifications

• At least 2–3 years’ experience in credit control, collections or accounts receivable.
• Practical Microsoft Excel experience, with VLOOKUP and PivotTables essential.
• Proven experience managing aged debt and working towards collection targets.
• Excellent written and verbal communication skills.

Responsibilities

• Take ownership of an assigned debtor ledger, with a strong focus on reducing aged debt and achieving monthly cash collection targets.
• Proactively contact customers to follow up outstanding invoices, understand barriers to payment and secure clear payment commitments.
• Investigate disputed invoices, identify root causes and work with customers and internal teams to achieve prompt resolutions.
• Build trusted, professional relationships with customers and key internal stakeholders.
• Manage and prioritise a shared collections mailbox, ensuring enquiries and requests are actioned accurately and promptly.
• Reconcile customer accounts and clearly identify the actions required to resolve outstanding balances.
• Maintain accurate records of customer contact, collection activity and agreed actions within the collections workflow system.
• Escalate credit‑risk concerns, unresolved disputes and collection issues when required.
• Support the offshore BPO team with customer enquiries, internal follow‑up and issue resolution.
• Review new customer account applications in line with credit policies, limits and risk requirements.
• Identify opportunities to improve processes, remove inefficiencies and prevent recurring disputes.

Skills

Credit control

Accounts receivable

Customer relationships

Excel (VLOOKUP, PivotTables)

Education

Accounting/Finance qualification (highly regarded)

Tools

ERP systems

Job description

Chubb Fire & Security Australia is seeking a proactive Credit Controller to own a customer portfolio and drive timely collections from our Rydalmere head office.

You will resolve disputes, contact customers to secure payment commitments, investigate invoices, and collaborate with internal teams to improve cash flow.

This hands-on role requires strong Excel skills, resilience with aged debt, and the ability to manage competing priorities while supporting the offshore BPO team.