Proactive Compliance Response Officer

Sunshine Coast Council; Caloundra; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible working arrangements

9-day fortnight

Hybrid WFH model

Salary packaging options

Job summary

Sunshine Coast Council in Caloundra is seeking a Proactive Compliance Response Officer to help maintain safety, amenity and liveability across local laws. You will conduct proactive patrols, educate residents and visitors, and investigate breaches while collaborating with the community and stakeholders.

You will work across regulatory requirements, provide guidance on local laws, and contribute to positive outcomes for a safe, vibrant region.

Qualifications

• Experience applying legislation, policies, procedures or regulatory requirements.
• Ability to manage competing priorities and work in a dynamic environment.
• Strong communication and customer service skills.
• Interest in education, compliance and community outcomes.

Responsibilities

• Conduct proactive patrols across Council-managed land to monitor and enforce compliance with local laws.
• Investigate compliance matters, gather evidence and support enforcement activities under relevant legislation.
• Deliver community education programs that promote responsible pet ownership and voluntary compliance.
• Provide advice and guidance to residents and stakeholders on local laws, compliance requirements and community responsibilities.

Job description

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

The Regulatory Response Services Branch plays a vital role in maintaining the safety, amenity and liveability of the Sunshine Coast community. Working across local laws, environmental health and legislative requirements, the branch partners with residents, businesses and stakeholders to deliver timely, customer-focused compliance, education and advocacy services that support a great place to live.

As a Proactive Compliance Response Officer, you will be at the forefront of community compliance, conducting proactive patrols, educating residents and visitors, investigating breaches, and promoting responsible community behaviours. This diverse and rewarding role combines customer service, education and enforcement while providing opportunities to work across some of the Sunshine Coast's most scenic beaches, parks, reserves and public spaces. Your work will directly contribute to community safety, environmental protection and positive local outcomes.

Key Responsibilities

Conduct proactive patrols across Council-managed land to monitor and enforce compliance with local laws.

Investigate compliance matters, gather evidence and support enforcement activities under relevant legislation.

Deliver community education programs that promote responsible pet ownership and voluntary compliance.

Provide advice and guidance to residents and stakeholders on local laws, compliance requirements and community responsibilities.

About you

You have experience applying legislation, policies, procedures or regulatory requirements and can make sound, informed decisions while maintaining a high level of integrity and professionalism.

You thrive in dynamic environments, can effectively manage competing priorities, and take ownership of your work while contributing positively to a collaborative team.

You are an excellent communicator with strong customer service skills and can navigate challenging situations with tact, professionalism and confidence.

You enjoy engaging with the community and have a passion for education, compliance and creating positive outcomes that support a safe and vibrant region. Experience in compliance, enforcement, inspections or community engagement will be highly regarded.

Pre-Employment Medical Required

Essential to your success is physical agility and the level of fitness, strength and dexterity to carry out labouring and frequent heavy lifting & bending. As such, appointment to this position is subject to completion of a pre-employment medical assessment.

Criminal History Check Required

Appointment to this position is subject to the satisfactory completion of a Criminal History Check.

Our Culture & Employee Benefits

Council is committed to creating aninclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

Wellbeing: Your wellbeing is important to us therefore we offer several different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.

Flexibility:We know it is important to balance life and work; therefore, we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.

Extras:Those extras make a difference therefore we offer salary packagingoptions on novated leases, superannuation, smartphones and devices.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Brett Panter during business hours on 0488 981 ***.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team *********@sunshinecoast.qld.gov.au.

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.