Proactive Branch & Customer Service Coordinator

Tree Care Machinery; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Tree Care Machinery Pty Ltd is seeking a proactive and organised Customer Service & Branch Coordinator to support daily branch operations in Queensland. The role blends customer service, sales support and branch administration, including coordinating bookings, contacting customers, and driving service opportunities.

The successful candidate will be confident speaking with customers, well-organised, and able to manage multiple tasks while maintaining accurate records.

Qualifications

• Experience delivering friendly, professional customer interactions.
• Ability to manage multiple tasks and priorities in a busy branch environment.
• Strong written and verbal communication skills.
• Comfort with using computer systems, email and office software.

Responsibilities

• Proactively contact existing customers to discuss equipment and service needs.
• Schedule service bookings and follow up on inquiries.
• Identify opportunities for service, parts and other sales.
• Answer incoming calls with helpful customer service.
• Maintain accurate customer information and follow-up records.
• Support service and sales teams with customer communications.

Skills

Customer service

Sales support

Administration

Outbound calls

Tools

Microsoft Office

Job description

Tree Care Machinery Pty Ltd is seeking a proactive and organised Customer Service & Branch Coordinator to support daily branch operations in Queensland. The role blends customer service, sales support and branch administration, including coordinating bookings, contacting customers, and driving service opportunities.

The successful candidate will be confident speaking with customers, well-organised, and able to manage multiple tasks while maintaining accurate records.