Customer Service and Administrator

RGIT Australia; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Skin Checks

Novated Lease Program

Flu vaccinations

Birthday dollars

Employee Assistance Program

Job summary

Silverback Cargo Care, a leader in industrial consumables and safety solutions, invites applications for a permanent, full-time Customer Service and Administrator role based at our Sunshine West branch.

You will handle inbound calls, greet walk-in customers, provide quotes and pricing, enter quotes and orders into SAP, take payments, and coordinate with the warehouse and sales team to support branch operations.

Qualifications

• Currently studying or completed a Certificate in Business Administration.
• Strong communication skills, verbal and written.
• Experience in customer service and administration is preferred.

Responsibilities

• Inbound calls and greeting walk-in customers.
• Promote products and services to drive sales growth.
• Provide quotes and pricing; enter quotes and orders into SAP; process payments.
• Send pick lists to the warehouse team.
• Obtain supplier pricing when required.
• Support Sales Reps with stock enquiries.
• Provide admin support for Branch Coordinator and Internal Sales Rep.
• Manage online orders, branch transfers and freight bookings.
• Coordinate with warehouse for spill audits and bookings calendar.

Skills

Strong communication

Customer service

Administration

Multi-tasking

Flexibility

Education

Certificate in Business Administration

Tools

SAP

Job description

Silverback Cargo Care, established in 1995, stands as a leader in the industrial consumables and safety solutions sector. As a privately owned company boasting a nationwide warehouse and distribution network, we prioritize excellence in customer support and service. Our Mission is to provide innovative solutions and quality products to keep industries compliant, safe and productive. Please visit our website www.silverback.com.au to view our wide range of products!

When you join Silverback, you're not just an employee – you're a valued member of a supportive community. We invest in your professional development, providing the tools, training, and resources necessary for success. Our comprehensive benefits package includes Skin Checks, a Novated Lease Program, Flu vaccinations, Birthday dollars, and an Employee Assistance Program for you and your family.

Role Overview

We are looking for an energetic, highly organised and detail-oriented Customer Service and Administrator t to join our collaborative and supportive Sydney team. In this permanent, full-time role, reporting to the Branch Coordinator, you'll responsible for providing customer service support and administration support to the Branch.

The role will be based at our Sunshine West branch and involves:

• Assisting with answering inbound calls and greeting walk-in customers.
• Driving sales volume, growth, and account penetration by effectively promoting our products and services
• Providing customers with quotes and pricing, entering quotes and orders into SAP, taking payments and sending pick lists to warehouse team.
• Obtain pricing for products from suppliers when required.
• Support Sales Rep with stock enquiries.
• Provide administration support for Branch Coordinator and Internal Sales Representative
• Manage online orders, branch transfers and freight bookings for the branch.
• Coordinate with warehouse upcoming spill audits and manage spill service calendar and upcoming bookings.

Key Criteria

• Currently studying or completed a Certificate in Business Administration
• Good communication skills both verbal and written
• Good customer service and administration skills
• Ability to prioritise and multi-task
• A history of professional and respectful behaviours and attitudes in a collaborative environment.
• Demonstrated flexibility in thinking, and responding to organisational change by adapting strategies, goals and priorities.

Please note:

• You must have permanent residency and the right to work in Australia
• Police check required for the successful application
• Agency assistance is not required
• As we receive large numbers of applications please note if you do not hear from us within 4 weeks unfortunately you have not been successful.

Company Overview

Silverback is a leading Australian owned and operated company established in 1995 with a national warehouse and distribution network.