Private Client Manager – Mandarin-Speaking Luxury Wine

endeavour group careers; Sydney; Presencial; AUD 120 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Exclusive discount card

Wellbeing support

Learning & development opportunities

Team discounts with Endeavour Group

Resumo da oferta

LANGTONS is Australia\'s premier fine wine marketplace, auction house, and online merchant. We are seeking a Private Client Manager fluent in Mandarin to serve high-net-worth clients and drive sales growth.

You will know your clients intimately to tailor wine selections, luxury spirits, auctions, and bespoke experiences. Bring discretion, empathy, and relationship-driven selling for continued success in a luxury market.

Qualificações

• Minimum 3+ years in a B2C-facing sales role with a demonstrated track record of building strong customer relationships and driving commercial growth.
• Language Requirement: Fluent in spoken Mandarin.
• Wine & Spirits Knowledge: Solid foundation of wine knowledge; WSET qualifications preferred.
• Digital & CRM Capability: Proven experience delivering personalized customer service using CRM and eCommerce platforms.
• Professionalism & Style: Impeccable presentation, high emotional intelligence, clear and adaptive communication, and discretion with high-net-worth individuals.

Responsabilidades

• Client Relationship & Sales Growth: Achieve sales and targets by building deep relationships via phone, in person, and digital channels.
• Prospecting & Client Nurturing: Onboard and nurture high-net-worth clients while winning back at-risk clients.
• Tailored Portfolio & Event Matching: Match clients with fine wines, rare products, and exclusive events.
• Auction Support: Assist clients with bidding and logistics for the LANGTONS auction business.
• Brand Ambassadorship & Events: Represent LANGTONS at client-facing events with presentation and market expertise.

Conhecimentos

Client relationship management

Sales

Mandarin

CRM

Wine knowledge

Digital & ecommerce

Formação académica

Wine knowledge, WSET preferred

B2C sales experience

Ferramentas

CRM systems

eCommerce platforms

Descrição da oferta de emprego

LANGTONS is Australia\'s premier fine wine marketplace, auction house, and online merchant. We are seeking a Private Client Manager fluent in Mandarin to serve high-net-worth clients and drive sales growth.

You will know your clients intimately to tailor wine selections, luxury spirits, auctions, and bespoke experiences. Bring discretion, empathy, and relationship-driven selling for continued success in a luxury market.