Private Client Manager

endeavour group careers; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Exclusive discount card

Wellbeing support

Learning & development opportunities

Team discounts with Endeavour Group

Job summary

LANGTONS is Australia\'s premier fine wine marketplace, auction house, and online merchant. We are seeking a Private Client Manager fluent in Mandarin to serve high-net-worth clients and drive sales growth.

You will know your clients intimately to tailor wine selections, luxury spirits, auctions, and bespoke experiences. Bring discretion, empathy, and relationship-driven selling for continued success in a luxury market.

Qualifications

• Minimum 3+ years in a B2C-facing sales role with a demonstrated track record of building strong customer relationships and driving commercial growth.
• Language Requirement: Fluent in spoken Mandarin.
• Wine & Spirits Knowledge: Solid foundation of wine knowledge; WSET qualifications preferred.
• Digital & CRM Capability: Proven experience delivering personalized customer service using CRM and eCommerce platforms.
• Professionalism & Style: Impeccable presentation, high emotional intelligence, clear and adaptive communication, and discretion with high-net-worth individuals.

Responsibilities

• Client Relationship & Sales Growth: Achieve sales and targets by building deep relationships via phone, in person, and digital channels.
• Prospecting & Client Nurturing: Onboard and nurture high-net-worth clients while winning back at-risk clients.
• Tailored Portfolio & Event Matching: Match clients with fine wines, rare products, and exclusive events.
• Auction Support: Assist clients with bidding and logistics for the LANGTONS auction business.
• Brand Ambassadorship & Events: Represent LANGTONS at client-facing events with presentation and market expertise.

Skills

Client relationship management

Sales

Mandarin

CRM

Wine knowledge

Digital & ecommerce

Education

Wine knowledge, WSET preferred

B2C sales experience

Tools

CRM systems

eCommerce platforms

Job description

LANGTONS is a luxury lifestyle brand and the fine wine market leader in Australia.

Established in Melbourne in 1988 as a specialist wine auction house, LANGTONS has evolved to encompass digital auctions and retail, a wine broking service, and a private wine exchange. Working with an extensive network of winemakers, negociants and importers, LANGTONS offers unparalleled access to the world of fine wine to our network of clients and customers supplying some of the finest private cellars in Australia.

We are proud to be part of the Endeavour Group - Australia's leading retail drinks and hospitality business united around the common purpose of 'creating a more sociable future together.

Job Description

• Love what you do and leave your mark
• Join our LANGTONS team, Australia's premier fine wine marketplace, auction house, and online merchant
• This position requires fluency in Mandarin

As a Private Client Manager at LANGTONS, reporting directly to the Sales Manager, you will serve as a distinguished ambassador for the business and the personal connection between LANGTONS and our valued high-net-worth clients.

In this role, you will get to know your clients intimately to recommend precisely tailored fine wines, luxury spirits, auctions, and bespoke experiences.

Bringing a foundation of intuitive anticipation, genuine empathy, meticulous discretion, and absolute trust, you will drive sales growth, nurture new relationships, and deliver uncompromising standards of personalized service.

Sound good? Read on.
Here's a snapshot of the responsibilities:

• Client Relationship & Sales Growth: Achieve sales and customer targets by building deep, trusted relationships over the phone, in person, and via digital channels.
• Prospecting & Client Nurturing: Prospect, onboard, and nurture new high-net-worth clients for the LANGTONS Client Services business, while actively winning back at-risk and lapsed clients.
• Tailored Portfolio & Event Matching: Match established clients with fine wines, rare products, and exclusive events suited to their tastes and budgets to increase purchase frequency.
• Auction Support: Support the LANGTONS auction business by assisting clients with bidding and selling logistics, helping them source rare and collectible bottles.
• Brand Ambassadorship & Events: Represent LANGTONS at client-facing events with impeccable presentation, showcasing deep product, industry, and market expertise.

Qualifications

Now let's talk about you:

• Experience: Minimum 3+ years in a B2C-facing sales role with a demonstrated track record of building strong customer relationships and driving commercial growth.
• Language Requirement: Fluent in spoken Mandarin.
• Wine & Spirits Knowledge: A solid foundation of wine knowledge (WSET qualifications preferred).
• Digital & CRM Capability: Proven experience delivering personalized customer service using CRM and eCommerce platforms.
• Professionalism & Style: Impeccable presentation, high emotional intelligence, clear and adaptive communication skills, and meticulous discretion when dealing with high-net-worth individuals.

The benefits are good too!

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy's and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

Additional Information

We are together creators

With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup