Printer & Photocopier Service Technician

Viatek; Mildura; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Structured onboarding and technical培训

Ongoing mentoring and support from–ex

Manufacturer training and certs

Supportive team learning environment

Job summary

Viatek in Victoria is seeking a printer and photocopier technician to service, repair and support a wide range of devices for our regional customers. The role blends on-site customer visits with remote help-desk support, requiring strong problem solving and excellent customer service.

You'll join a mentorship-focused team across 21 locations, with structured onboarding, manufacturer training, and ongoing development to keep you up to date with the latest technology.

Qualifications

• Experience servicing, repairing, installing or maintaining mechanical equipment.
• Technically minded with strong troubleshooting skills.
• Strong customer service and communication skills.
• Able to work independently and manage your own day.
• Willing to travel to customer locations across the region.
• Organised, reliable and take pride in delivering quality work.
• Basic computer skills and ability to learn new technology.
• Willing to undertake ongoing training and professional development.

Responsibilities

• Service, maintain and support printers, photocopiers and production devices.
• Diagnose issues and deliver timely solutions.
• Work on-site at customer locations and remotely through our Remote Support Help Desk.
• Build lasting customer relationships.
• Travel to customer locations across the region.

Skills

Mechanical aptitude

Troubleshooting

Customer service

Independent worker

Regional travel

Basic computer skills

Willing to learn

Education

Trade or mechanical background

Job description

Posted: 03/09/2026

Closing Date: 01/10/2026

Job Type: Permanent - Full Time

Job Category: Print Service

Job Description

About the opportunity

This role involves servicing, maintaining and supporting printers, photocopiers and production devices across our customer base. You'll work both on-site at customer locations and remotely through our Remote Support Help Desk, diagnosing technical issues, delivering timely solutions, and building lasting customer relationships.

While we welcome applications from experienced printer and photocopier technicians, we're equally interested in hearing from people who have worked in other types of technical trades and are looking to develop a new specialty. If you're mechanically minded, enjoy understanding how things work and take pride in delivering great customer service, we would love to hear from you.

Who We're Looking For

We're looking for someone who:

• Has experience servicing, repairing, installing or maintaining mechanical equipment
• Is technically minded and enjoys troubleshooting problems
• Has strong customer service and communication skills
• Likes working independently while managing their own day
• Enjoys driving to customer locations throughout the region
• Is organised, reliable and takes pride in delivering quality work
• Has basic computer skills and is comfortable learning new technology
• Is willing to undertake ongoing training and professional development

Experience that would be highly regarded

• Field service technician roles
• Automotive, agricultural or mechanical trades
• Electrical, electronics or telecommunications experience
• IT hardware support or networking knowledge
• Other equipment maintenance or technical service roles

What We Provide

We understand that not every great technician has worked on printers and photocopiers before.

If you have the right attitude, aptitude and customer focus, we'll provide:

• Structured onboarding and technical training
• Ongoing mentoring and support from experienced technicians
• Access to manufacturer training and certifications
• A supportive team environment where learning is encouraged

Viatek operates across 21 locations in Victoria, New South Wales and South Australia and provides print, technology and commercial production solutions to regional Australian customers.