Principal Consultant

Infosys; Sydney; Hybrid; AUD 151,000 - 171,000; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements

Health Insurance Discount and Well‑be2

Well‑being Program

Access to Fitness and Gym Memberships

Salary packaging and novated leasing

Job summary

Infosys in Sydney is seeking a ServiceNow Delivery Lead to drive large-scale platforms and transformative technology strategies. You will own delivery, manage complex customer relationships, and ensure governance and quality across programs.

The role requires a Bachelor’s or Master’s in CS/IT, 15+ years in ServiceNow, and proven leadership on multi-implementation projects. Hybrid work arrangement with strong communication and analytical skills.

Qualifications

• Bachelor’s or Master’s degree in computer science, information technology, or a related field.
• 15+ years experience in ServiceNow and certifications preferred.
• Demonstrated leadership on large digital transformation projects including at least two Servicenow implementations.
• Strong analytical and problem‑solving skills with strategic thinking.

Responsibilities

• Lead Presales and solutioning for large ServiceNow opportunities.
• Own account growth through upsell and cross-sell of services and solutions.
• Act as primary point of accountability for customer relationships and engagement health.
• Ensure end-to-end delivery with governance and operational rigor.
• Proactively manage escalations to maintain stability and continuity of service.
• Drive delivery stability through resource planning and risk management.
• Collaborate with stakeholders to achieve revenue, margin, and CSAT targets.

Skills

Servicenow

Presales

Solutioning

Leadership

Stakeholder communication

Education

Bachelor’s or Master’s degree in computer science/Information Technology

Job description

About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description:

Are you passionate about leading transformative technology strategies? We’re looking for a ServiceNow - Delivery to join our team.

Location:

Sydney

Salary:

AUD 150,742 – 171,215 Annual Gross

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements:

hybrid, reviewed case-by-case basis. Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:

• Experienced in Servicenow – Leading as Presales, Solutioning for large opportunities
• Own account growth through upsell and cross-sell of services and solutions
• Act as the single point of accountability for customer relationships and overall engagement health
• Ensure noiseless, end-to-end delivery with strong quality, governance, and operational rigor
• Proactively manage and resolve customer escalations, ensuring stability and continuity
• Drive delivery stability through effective resource planning and risk management
• Partner with internal stakeholders to meet revenue, margin, and CSAT targets

Essential:

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Preferred:

• Servicenow Certifications, 15+ years experience in Servicenow
• Demonstrated leadership in large-scale digital transformation projects, with at least two significant implementations for Servicenow
• Proven track record in leadership roles and defining solution architecture
• Exceptional analytical and problem‑solving skills, with the ability to think strategically and execute methodically
• Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels
• Relevant certifications

ADDITIONAL:

1. Excellent customer-facing skills
2. Excellent written and verbal communication skills
3. Strong attention to detail and outstanding analytical and problem‑solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well‑being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well‑being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process

is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.