Service Now Architect

Infosys; Melbourne; On-site; AUD 150,742 - 171,215; Full time

Benefits offered by this job

Income Protection Insurance

Paid Parental and Volunteer leaves

Employee Assistance Program (EAP)

Flexible working arrangements

Health Insurance Discount

Access to Fitness and Gym Memberships

Salary packaging and novated leasing

Job summary

A leading technology consulting firm is seeking a ServiceNow Architect in Melbourne or Sydney. The ideal candidate will have over 15 years of IT experience, with at least 10 years focused on ServiceNow across multiple modules. Responsibilities include designing enterprise-grade solutions, leading architecture reviews, and developing tailored regional value propositions. This role offers a competitive salary package, hybrid flexible work arrangements, and a commitment to diversity and inclusion.

Qualifications

• 15+ years IT experience with 10+ years in ServiceNow multi-module.
• Strong customer-facing skills required.
• Ability to lead architecture reviews and roadmap definition.

Responsibilities

• Design enterprise-grade solutions across multiple ServiceNow modules.
• Own RFP/RFI responses and drive demonstrations.
• Develop APAC-specific value propositions and solution governance.

Skills

Excellent communication and interpersonal skills

Analytical and problem-solving skills

Attention to detail

Education

Bachelor’s or master’s degree in computer science or related field

ServiceNow CSA, CIS (multiple), or related certifications

ITIL v3/v4 certification

Job description

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Role Description

ServiceNow Architect

Salary: AUD 150,742 – 171,215 Annual Gross

Experience: 15+ years IT, 10+ years ServiceNow (multi‑module)

Location: Sydney / Melbourne, Australia

Flexible working arrangements: hybrid, reviewed case‑by‑case basis. Feel free to connect with your recruiter to learn more about how this works in practice.

Roles And Responsibilities

Solutioning & Architecture

• Design enterprise‑grade solutions across multiple ServiceNow modules, including: ITSM, ITOM (Discovery, CMDB, Service Mapping), SPM, SecOps, IRM/GRC, CSM, FSM, HRSD and App Engine & automation workflows
• Lead architecture reviews, solution validation, integration approaches, and roadmap definition.

Preferred - Pre‑Sales & Deal Shaping

• Own RFP/RFI responses, cost modelling, bid defense, and solution governance.
• Develop APAC‑specific value propositions, competitive differentiators, and industry use cases.
• Partner closely with ServiceNow APAC Sales, AEs, and SCs for proactive pipeline generation.
• Drive demonstrations, POCs, and workshops tailored for regional industries:
• Partner closely with ServiceNow APAC Sales, AEs, and SCs for proactive pipeline generation.
• Exceptional analytical and problem‑solving skills, with the ability to think strategically and execute methodically.
• Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.

Essential

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field
• ServiceNow CSA, CIS (multiple), CAD, ITAM, SecOps, or Elite‑level certifications.
• ITIL v3/v4 certification.

Additional

• Excellent customer‑facing skills
• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem‑solving skills.

Benefits (Australia)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case‑by‑case basis)
• Health Insurance Discount and Well‑being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Recruitment and Selection Process

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Accommodations

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [e-mail] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third‑party vendors. In the absence of a signed agreement, any submission will be deemed as non‑binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.