Principal Assessment Officer

Office of the Health Ombudsman QLD; Brisbane; Sur place; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Office of the Health Ombudsman QLD is seeking a Principal Assessment Officer to coordinate risk assessment, triage and assessment of complaints to ensure the Assessment team's activities comply with the Health Ombudsman Act 2013.

The role involves managing matters referred from assessment to other entities, reviewing final reports, and providing guidance on case management for a high-volume workload while upholding records management policies and public interest protections.

Responsabilités

• Lead and coordinate the assessment team to meet statutory and organisational performance indicators for timeliness and quality.
• Coordinate and provide guidance for assessment case management in a high volume of cases.
• Determine and document sound administrative assessment decisions and reasons regarding complaints and referrals.

Description du poste

Office of the Health Ombudsman QLD – George Street QLD

The Principal Assessment Officer coordinates the risk assessment, triage and assessment of complaints and other matters to ensure the activities of the Assessment team are conducted in compliance with the Office of the Health Ombudsman's (OHO) policies, procedures and legislative requirements as set out in the Health Ombudsman Act 2013.

The role is also responsible for the management of matters referred from assessment to other entities, including reviewing the reports received at the finalisation of the referral to ensure the matter has been appropriately addressed.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

• Lead and coordinate the assessment team to meet statutory and organisational performance indicators for timeliness and quality, including ensuring matters relating to corrupt conduct, public interest disclosures, and human rights complaints are managed appropriately and in accordance with the requirements of those relevant legislations.
• Coordinate and provide technical guidance and direction for the assessment case management process to a high volume of cases, including providing guidance on individual cases and ensuring compliance with records management policies and protocols, data collection and reporting.
• Determine and document sound administrative assessment decisions and reasons regarding complaints and other matters. This includes decisions as to whether no further action should be taken, or where complaints should be referred for local resolution, conciliation, investigation (for practitioners or systemic issues) and/or referral to another entity and where appropriate, to prepare briefing documents for the Health Ombudsman on high risk, serious matters that raise concerns about issues of public interest and safety.
• Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
• Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
• Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
• All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 89, 182 or 183 of the Public Sector Act 2022.

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