Expert Advice Support Officer

Office of the Health Ombudsman QLD; Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

Office of the Health Ombudsman QLD in Brisbane is seeking an Expert Advice Support Officer to provide essential operational and administrative support to the Principal Expert Advice Coordinator. You will help facilitate the delivery of expert clinical advice to support the assessment and resolution of health service complaints.

The role requires a solid understanding of clinical processes, strong organisational skills and the ability to collaborate with clinicians, investigators and legal

Responsibilities

• Assist the Principal Expert Advice Coordinator with recruiting and maintaining external clinical advisors.
• Negotiate remuneration levels with external specialists to ensure budget adherence.
• Coordinate expert advice requests from assessment, investigations and legal teams.
• Provide high-level admin support including scheduling, correspondence, and records.

Job description

Office of the Health Ombudsman QLD - Brisbane QLD

The Expert Advice Support Officer provides essential operational and administrative support to the Principal Expert Advice Coordinator within the Office of the Health Ombudsman.

The role facilitates the efficient delivery of expert clinical advice to support the assessment, investigation, and resolution of health service complaints.

This position requires a strong understanding of clinical processes, excellent organisational skills, and the ability to work collaboratively with internal and external stakeholders, including clinicians, investigators, and legal professionals.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

• Assist the Principal Expert Advice Coordinator with the procurement, maintenance and refresh of a panel of external clinical advisors which includes:
  - Identifying and recruiting appropriately qualified expert clinical advisors
  - Ensuring transparency and accountability in selection
  - Ensuring compliance with confidentiality declarations
  - Negotiating remuneration levels with external clinical specialists to ensure organisational sustainability and adherence to budgetary constraints
• Support the provision of expert clinical advice by coordinating requests from assessment and resolution, investigations and legal teams.
• Ensure the timely and accurate collation of documentation, and dissemination of expert advice requests and associate documentation.
• Provide high-level administrative support the Principal Expert Advice Coordinator, including scheduling meetings, managing correspondence and maintaining accurate records.
• Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
• Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
• Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
• All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 89, 182 or 183 of the Public Sector Act 2022.