Premium Workplace Concierge & Guest Experience

First Contact; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Paid training and development

Competitive salary above the award

Paid holidays off

Rewards and recognition programs

Dry-cleaning service

Job summary

First Contact is seeking a customer-centric Concierge in Sydney CBD to ensure a welcoming, productive workplace environment for building occupants. You will anticipate needs, curate the Front of House experience, and source on-demand experiences or products to delight tenants.

Key responsibilities include arranging premium services, managing building amenities, and delivering hotel-style concierge services with a focus on exceptional customer service and thoughtful problem solving.

Qualifications

• Experience in customer-facing roles.
• Excellent written and verbal communication skills.
• Diplomatic approach to handling customer requests.

Responsibilities

• Provide front-of-house concierge services and guest assistance.
• Coordinate on-site services and amenities to create a seamless building experience.

Skills

Customer service

Communication

Presentation

Attention to detail

Problem solving

Job description

First Contact is seeking a customer-centric Concierge in Sydney CBD to ensure a welcoming, productive workplace environment for building occupants. You will anticipate needs, curate the Front of House experience, and source on-demand experiences or products to delight tenants.

Key responsibilities include arranging premium services, managing building amenities, and delivering hotel-style concierge services with a focus on exceptional customer service and thoughtful problem solving.