Lux Residential Concierge | Front Desk & Guest Experience

T&M Management; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

T&M Management Services is seeking experienced residential Concierges to join Sydney's premium developments. You will be the first contact for residents, guests and service providers, delivering five-star front-of-house service and ensuring secure, well-presented buildings.

We expect at least 3 years in residential Concierge, strong communication, professional presentation and a commitment to premium customer service.

Qualifications

• Minimum 3 years’ residential Concierge experience
• Strong written and verbal communication
• Commitment to premium customer and resident service
• Polished, professional demeanor
• Organised with multitasking ability
• Calm, solutions-focused in busy environments

Responsibilities

• Deliver professional and welcoming front-of-house Concierge services
• Build strong professional relationships with residents and owners
• Respond to resident enquiries and service requests promptly and professionally
• Coordinate move-ins/move-outs, deliveries and bookings
• Manage visitor, contractor and service-provider access
• Facilitate communication between residents, contractors and Building Management
• Monitor building security and access control
• Maintain lobby and common property presentation standards
• Assist with building operations and reporting
• Ensure policies and procedures are followed
• Utilise building management and access platforms
• Support Building Management team to deliver high-quality service outcomes

Skills

Concierge experience

Premium customer service

Communication

Professional presentation

Education

First Aid Certificate

Tools

Microsoft Office

Front desk systems

Job description

T&M Management Services is seeking experienced residential Concierges to join Sydney's premium developments. You will be the first contact for residents, guests and service providers, delivering five-star front-of-house service and ensuring secure, well-presented buildings.

We expect at least 3 years in residential Concierge, strong communication, professional presentation and a commitment to premium customer service.