Premium Venue Host & Guest Experience Lead

Accor; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Veriu Group is seeking a Customer Service Specialist for our Circular Quay venue to ensure premium guest experiences and smooth operations across floors and bar. You will manage inquiries, process orders, and coordinate with multiple departments to deliver seamless service.

Ideal candidates bring strong hospitality credentials, exceptional communication, and the ability to stay composed during peak periods. Join a growing, guest‑focused team that values flexibility and hands‑on leadership.

Qualifications

• Experience in high-end hospitality or premium venues.
• Excellent communication and problem-solving under pressure.
• Strong teamwork and independent work ability.

Responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately
• Maintain customer service and logistics registers, ensuring timely updates
• Build customer loyalty through professional and courteous service
• Collaborate with internal teams, including sales and finance, to address customer needs
• Liaise with external partners to track shipments and resolve issues.

Skills

Hospitality experience

Front-of-house leadership

Excellent communication

Situational awareness

Team player

Tools

Microsoft Office

Job description

Veriu Group is seeking a Customer Service Specialist for our Circular Quay venue to ensure premium guest experiences and smooth operations across floors and bar. You will manage inquiries, process orders, and coordinate with multiple departments to deliver seamless service.

Ideal candidates bring strong hospitality credentials, exceptional communication, and the ability to stay composed during peak periods. Join a growing, guest‑focused team that values flexibility and hands‑on leadership.