Venue Manager | Establishment

Merivale; Australia; Sur place; AUD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Exclusive monthly perks

Staff Cellar – premium wines at staff价

Paid parental leave

Unlimited career growth

Leadership training

WSET qualifications support

Employee Assistance Program

Employee Referral Program

Résumé du poste

Merivale is seeking an incredibly talented Venue Manager to drive performance across a high-end venue, overseeing end-to-end operations and delivering unforgettable VIP experiences.

You will lead from the front, set service standards, and manage a team across multiple spaces, ensuring flawless execution and exceptional guest service in a prestigious Australian venue.

Qualifications

• Proven experience managing high-end hospitality venues with VIP focus.
• Strong leadership and team development capabilities.
• Track record in delivering exceptional guest experiences.
• Experience with recruitment, training and engagement.
• Ability to manage COGS, budgets and profits.

Responsabilités

• Lead from the front and set high standards for the team.
• Ensure day-to-day operations and business performance are strong.
• Upskill and develop team around premium product knowledge and service standards.
• Oversee recruitment, employee engagement, training and development.
• Identify growth opportunities, activation and delivery across the venue.
• Manage COGS, sales budgets and profits to ensure financial performance.

Connaissances

Leadership

VIP service

Team management

Financial acumen

Hospitality experience

Description du poste

Job Description

At Merivale, people are at the heart of everything we do - a family-owned hospitality group with a portfolio of more than 90 venues across Australia. From iconic venues to unforgettable guest experiences, our diverse portfolio spans restaurants, bars, pubs, nightlife, and events, delivering exceptional moments for our guests every day.

The Venue

Classic elegance meets a pitch-perfect party atmosphere at the ground floor Iconic Establishment Bar. Flanked by lines of magnificent iron columns and a 42-metre-long marble bar centrepiece, the former George Patterson House retains much of its formal glory.

With a strong corporate clientele both during and after office hours, this well-known bar is a mecca for repeat clients. Building relationships and offering service that goes above and beyond is key to the success of this bar.

The Role

We are looking for an incredibly talented and experienced Venue Manager who will drive performance and continue to strive for excellence. This position will suit an established hospitality professional, experienced in managing high-end venues with an emphasis on VIP, luxury offerings.

Reporting directly to the General Manager of the Establishment precinct, you will be leading from the front and setting standards high, managing each space from end to end, and ensuring a smooth operation of all moving parts across the venue.

As the Venue Manager you are the backbone of our business and It's your job to ensure that you maintain the highest level or service, most importantly every one of our customers receives an experience that'll leave them yearning for more.

Your focus will be on the following:

• Leading from the front, ensuring your team understand what exceptional looks like every day.
• Accountability for day-to-day operations and business performance.
• Up-skilling and developing each team member specifically around premium product knowledge and service standards.
• People practices such as recruitment, employee engagement, training, and development.
• Finding growth opportunities, activation, and delivery.
• Effective financial management around COGS, sales budgets and profits.

Our venue is all about the execution of excellence and creating an unforgettable guest experience.

Additional Information

Merivale Employee Benefits

• Exclusive monthly perks, staff-only rewards and events.
• Merivale Staff Cellar – access to premium wines at staff pricing.
• Paid parental leave – with flexible return to work options.
• Unlimited career growth with endless development opportunities.
• Merivale Academy – online and in-person training, including Leadership, Guest Experience,F&B.
• Professional accreditation support – including Leadership and WSET qualifications.
• Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder.
• Employee Referral Program – earn rewards for bringing great people on board.