Venue Host

Accor; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Veriu Group is seeking a Customer Service Specialist for our Circular Quay venue to ensure premium guest experiences and smooth operations across floors and bar. You will manage inquiries, process orders, and coordinate with multiple departments to deliver seamless service.

Ideal candidates bring strong hospitality credentials, exceptional communication, and the ability to stay composed during peak periods. Join a growing, guest‑focused team that values flexibility and hands‑on leadership.

Qualifications

• Experience in high-end hospitality or premium venues.
• Excellent communication and problem-solving under pressure.
• Strong teamwork and independent work ability.

Responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately
• Maintain customer service and logistics registers, ensuring timely updates
• Build customer loyalty through professional and courteous service
• Collaborate with internal teams, including sales and finance, to address customer needs
• Liaise with external partners to track shipments and resolve issues.

Skills

Hospitality experience

Front-of-house leadership

Excellent communication

Situational awareness

Team player

Tools

Microsoft Office

Job description

Purpose

To act as the polished, confident and hands‑on first point of contact at El Vista, a high‑volume premium venue in Circular Quay. This role ensures seamless guest flow, supports all areas of service, and maintains an exceptional guest experience while functioning as a key link between guests, the floor team and the bar.

Primary Responsibilities

Welcome all guests confidently, manage guest flow and seating, and make real‑time decisions during peak periods. Run a section when required and assist both floor and bar teams to maintain smooth, coordinated service. Manage VIP greetings, queue control and guest communication with professionalism and high situational awareness. Support high‑volume service by running drinks, assisting during peaks and maintaining venue standards. Uphold premium service standards while maintaining a polished, engaging presence at all times. Operate as a leadership‑leaning role, acting as the bridge between guests and operational teams.

Skills and Experience

Strong background in high‑end, fast‑paced hospitality, ideally in hosting or leadership‑ready front‑of‑house roles. Confident handling all guest types, from VIPs to high‑volume walk‑ins. Excellent communication, situational awareness and decision‑making under pressure. Proactive, self‑managed and comfortable working across all areas of the venue. Team‑first mindset with the ability to jump in wherever needed and “get your hands dirty” during peak periods. Polished, professional presentation appropriate for a premium, high‑profile venue.

About the Employer

We are Veriu Group (pronounced ‘Very You’)! Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian‑owned apartment hotel operator.

Our people are incredible because they’re empowered to be themselves. We’re not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship‑Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like‑minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!

About the Role

The Customer Service Specialist position is integral to maintaining high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across various departments to ensure seamless service delivery.

Key Responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately
• Maintain customer service and logistics registers, ensuring timely updates
• Build customer loyalty through professional and courteous service
• Collaborate with internal teams, including sales and finance, to address customer needs
• Conduct shipping and invoicing tasks in the inventory management system
• Provide administrative support and manage customer records effectively
• Liaise with external partners to track shipments and resolve issues.

Skills & Experience

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector
• Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints
• Proficiency in Microsoft Office, particularly Excel, for reporting and data management
• Ability to work independently and as part of a team, demonstrating a proactive approach to tasks.

What’s in it for you

Opportunity to work in a reputable organisation with a focus on quality and customer satisfaction. Engage in a collaborative work environment that values flexibility and team contribution. Competitive salary reflecting your experience and skills.