Premium Travel Consultant

American Express Company; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Wellness centers access

Healthy Minds counselling

Career development opportunities

Amex Flex

Job summary

American Express is seeking a Travel & Lifestyle Servicing professional to deliver world-class travel experiences for card Members. You will understand travel requirements, plan and fulfil requests, and provide lifestyle booking support across dining, events, and experiences.

The role emphasizes luxury product knowledge, strong sales, and collaboration in a hybrid work environment with a focus on customer satisfaction and brand trust.

Qualifications

• GDS knowledge and Sabre familiarity are required or helpful.
• Experience in a travel agency environment, preferably in a contact centre.
• Knowledge of luxury travel products (airlines, hotels, cruise, dining, events).
• Strong sales and interpersonal skills with customer-focused approach.
• Excellent verbal and written communication skills.
• Proven ability to perform in a performance-based environment with coaching feedback.

Responsibilities

• Understand cardholder travel requirements including accommodation and interests.
• Plan and fulfil travel requests from product offerings, bookings, payments, and ticket issues.
• Provide recommendations and support for dining, events, and lifestyle bookings.
• Arrange access or invitations to special events when required.
• Meet performance targets such as efficiency and customer satisfaction.
• Deliver exceptional customer service.

Skills

GDS knowledge (Sabre)

Travel agency experience

Luxury product knowledge

Sales and interpersonal skills

Verbal and written communication

Performance-driven

Collaboration

Integrity and accountability

Tools

Sabre GDS

Job description

Responsibilities

Our Global Travel & Lifestyle Servicing team brings membership offerings to life for our card members by delivering a world class travel experience through every interaction, they:

• Understand the cardholder’s travel requirements including, accommodation, and special interests
• Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up
• Provide recommendations and support Card Members through self fulfilling their lifestyle bookings for dining, event tickets, and more
• Fulfil any special access or by invitation only events
• Meet key performance targets such as efficiency and customer satisfaction

Responsibilities

Our Global Travel & Lifestyle Servicing team brings membership offerings to life for our card members by delivering a world class travel experience through every interaction, they:

• Understand the cardholder’s travel requirements including, accommodation, and special interests
• Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up
• Provide recommendations and support Card Members through self fulfilling their lifestyle bookings for dining, event tickets, and more
• Fulfil any special access or by invitation only events
• Meet key performance targets such as efficiency and customer satisfaction
• Delivers exceptional Customer service

Qualifications

Skills and experience

• To create and deliver travel & lifestyle services to our cardmember’s, you will have:
• Global Distribution System (GDS) work knowledge; Sabre is helpful
• Travel agency experience within a fast-paced environment; Preferably in a contact centre
• Luxury product knowledge including airlines, hotels, cruise, dining, theatre, fashion, sports & events
• Strong sales and interpersonal skills
• Excellent verbal and written communication skills
• A will to win and have worked in a Performance based environment where regular coaching and feedback is provided to achieve results
• Strong collaboration with others to achieve shared goals; Excellent interpersonal skills
• Experience where you have demonstrated integrity, accountability, agility, and adaptability in your actions

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.