Luxury Travel & Lifestyle Concierge (Hybrid)

American Express Company; Melbourne; Hybrid; AUD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Hybrid work options

Wellness centers access

Counselling services

Zusammenfassung

American Express Company in Melbourne is seeking a Travel & Lifestyle Servicing professional to deliver world-class travel experiences for card members. You will understand travel requirements, plan and fulfil requests, and support lifestyle bookings across dining, events, and more.

You will leverage GDS systems (Sabre preferred), travel agency experience, and a strong sales mindset to meet performance targets while delivering exceptional service and collaborating with teams across the Amex

Qualifikationen

• To create and deliver travel & lifestyle services to our cardmembers, you will have knowledge of GDS and Sabre is helpful.
• Travel agency experience within a fast-paced environment; Preferably in a contact centre.
• Luxury product knowledge including airlines, hotels, cruise, dining, theatre, fashion, sports & events.
• Strong sales and interpersonal skills.
• Excellent verbal and written communication skills.
• A will to win and have worked in a performance-based environment with coaching and feedback to achieve results.
• Strong collaboration with others to achieve shared goals; Excellent interpersonal skills.
• Experience demonstrating integrity, accountability, agility, and adaptability in actions.

Aufgaben

• Understand the cardholder’s travel requirements including, accommodation, and special interests
• Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up
• Provide recommendations and support Card Members through self fulfilling their lifestyle bookings for dining, event tickets, and more
• Fulfil any special access or by invitation only events
• Meet key performance targets such as efficiency and customer satisfaction
• Delivers exceptional Customer service

Kenntnisse

GDS Sabre

Travel agency

Luxury travel knowledge

Sales & interpersonal skills

Verbal & written communication

Coaching & feedback culture

Collaboration

Integrity & accountability

Tools

Sabre

Jobbeschreibung

American Express Company in Melbourne is seeking a Travel & Lifestyle Servicing professional to deliver world-class travel experiences for card members. You will understand travel requirements, plan and fulfil requests, and support lifestyle bookings across dining, events, and more.

You will leverage GDS systems (Sabre preferred), travel agency experience, and a strong sales mindset to meet performance targets while delivering exceptional service and collaborating with teams across the Amex