Luxury Travel & Lifestyle Concierge (Hybrid)

American Express Company; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Wellness centers access

Healthy Minds counselling

Career development opportunities

Amex Flex

Job summary

American Express is seeking a Travel & Lifestyle Servicing professional to deliver world-class travel experiences for card Members. You will understand travel requirements, plan and fulfil requests, and provide lifestyle booking support across dining, events, and experiences.

The role emphasizes luxury product knowledge, strong sales, and collaboration in a hybrid work environment with a focus on customer satisfaction and brand trust.

Qualifications

• GDS knowledge and Sabre familiarity are required or helpful.
• Experience in a travel agency environment, preferably in a contact centre.
• Knowledge of luxury travel products (airlines, hotels, cruise, dining, events).
• Strong sales and interpersonal skills with customer-focused approach.
• Excellent verbal and written communication skills.
• Proven ability to perform in a performance-based environment with coaching feedback.

Responsibilities

• Understand cardholder travel requirements including accommodation and interests.
• Plan and fulfil travel requests from product offerings, bookings, payments, and ticket issues.
• Provide recommendations and support for dining, events, and lifestyle bookings.
• Arrange access or invitations to special events when required.
• Meet performance targets such as efficiency and customer satisfaction.
• Deliver exceptional customer service.

Skills

GDS knowledge (Sabre)

Travel agency experience

Luxury product knowledge

Sales and interpersonal skills

Verbal and written communication

Performance-driven

Collaboration

Integrity and accountability

Tools

Sabre GDS

Job description

American Express is seeking a Travel & Lifestyle Servicing professional to deliver world-class travel experiences for card Members. You will understand travel requirements, plan and fulfil requests, and provide lifestyle booking support across dining, events, and experiences.

The role emphasizes luxury product knowledge, strong sales, and collaboration in a hybrid work environment with a focus on customer satisfaction and brand trust.