Premium Service Advisor – Parramatta Luxury Brand

Sime Darby Motors Retail (Australia) Pty Ltd; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Parramatta Land Rover is seeking a motivated Service Advisor to join the Aftersales team in Parramatta. You will act as the face of the service experience, guiding customers from drop-off to collection and ensuring clear timelines and costs.

You will manage bookings, cost repairs, and invoices, while delivering premium customer service and maintaining up-to-date product knowledge. Join a high-performing, luxury-brand environment with ongoing training and development opportunities.

Qualifications

• Experience in a customer-facing or Service Advisor role.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office and Excel.

Responsibilities

• Deliver exceptional, professional customer service for all service and repair enquiries
• Coordinate workshop bookings to optimise productivity and efficiency
• Proactively follow up with customers and generate additional workshop opportunities
• Accurately prepare and cost repair orders and invoices in line with Group standards
• Maintain strong product and brand knowledge through ongoing training
• Contribute to achieving and exceeding key performance targets

Skills

Customer service

Communication skills

Building rapport

Microsoft Office

Excel

Organisation / multitasking

Tools

Microsoft Office

Excel

Job description

Parramatta Land Rover is seeking a motivated Service Advisor to join the Aftersales team in Parramatta. You will act as the face of the service experience, guiding customers from drop-off to collection and ensuring clear timelines and costs.

You will manage bookings, cost repairs, and invoices, while delivering premium customer service and maintaining up-to-date product knowledge. Join a high-performing, luxury-brand environment with ongoing training and development opportunities.