Members & Hospitality Experience Specialist

Legends Global (Brisbane Stadium Management) Pty Ltd; Brisbane; Vor Ort; AUD 60.000 - 85.000; Vollzeit

Zusammenfassung

Legends Global (Brisbane Stadium Management) Pty Ltd in Milton, QLD, seeks a Members & Hospitality Experience Specialist to drive day-to-day delivery of our Membership and Premium Hospitality programs at the venue.

You’ll be the front-line contact for enquiries, building strong relationships with members and clients while showcasing our membership and hospitality options. The role blends outstanding service with product knowledge and commercial awareness.

Qualifikationen

• Experience delivering customer service in a relevant sector.
• Strong interpersonal and communication skills.
• Proven ability to build lasting client relationships.

Aufgaben

• Delivering exceptional customer experiences by providing timely, professional and personalised service across all customer interactions including on event days.
• Managing incoming enquiries from prospective and current clients, understanding their needs and helping find solutions for them.
• Building lasting relationships with our existing members and clients, becoming a trusted point of contact and helping them make the most of their membership or hospitality experience.
• Supporting membership and hospitality sales by providing informed recommendations, preparing proposals, following up on opportunities and guiding customers through the purchasing journey.
• Supporting member retention and loyalty through proactive communication, attention to detail and a genuine commitment to customer satisfaction.
• Managing customer requests and resolving issues with professionalism, empathy and a focus on finding practical solutions.
• Working collaboratively across the stadium with your direct team, internal departments, Stadiums Queensland, Venue Hirers and O’Brien Group Australia (caterer) to ensure a seamless experience for our members and hospitality clients.
• Maintaining accurate customer information and administration, ensuring enquiries, opportunities and member interactions are managed effectively.
• Contributing to continuous improvement, identifying ways to enhance our service, strengthen relationships and improve the overall customer experience.

Kenntnisse

Customer service

Interpersonal communication

Relationship building

Sales support

Tools

Dynamics 365

Microsoft Marketing

Engage RM

Jobbeschreibung

Members & Hospitality Experience Specialist

Legends Global (Brisbane Stadium Management) Pty Ltd – Milton QLD

Legends Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.

AtLegends Global, we love events, it's what we do. It's a part of our DNA and what drives us.

As our Members & Hospitality Experience Specialist, you’ll play an important role in the day-to-day delivery of our Suncorp Stadium Membership and Premium Hospitality programs at the venue.

You’ll be a key point of contact for incoming enquiries, helping prospective customers explore our membership and hospitality options while building strong relationships with our existing members and clients to deliver high levels of satisfaction and value.

From the initial enquiry through to ongoing support, you’ll take ownership of the customer journey, ensuring every interaction is professional, helpful and reflective of the high standards we strive to achieve.

Working with a passionate and collaborative team, you’ll combine outstanding customers service with strong product knowledge, commercial awareness and a genuine commitment to making things happen for our clients.

What you’ll be doing

• Delivering exceptional customer experiences by providing timely, professional and personalised service across all customer interactions including on event days.
• Managing incoming enquiries from prospective and current clients, understanding their needs and helping find solutions for them.
• Building lasting relationships with our existing members and clients, becoming a trusted point of contact and helping them make the most of their membership or hospitality experience.
• Supporting membership and hospitality sales by providing informed recommendations, preparing proposals, following up on opportunities and guiding customers through the purchasing journey.
• Supporting member retention and loyalty through proactive communication, attention to detail and a genuine commitment to customer satisfaction.
• Managing customer requests and resolving issues with professionalism, empathy and a focus on finding practical solutions.
• Working collaboratively across the stadium with your direct team, internal departments, Stadiums Queensland, Venue Hirers and O’Brien Group Australia (caterer) to ensure a seamless experience for our members and hospitality clients.
• Maintaining accurate customer information and administration, ensuring enquiries, opportunities and member interactions are managed effectively.
• Contributing to continuous improvement, identifying ways to enhance our service, strengthen relationships and improve the overall customer experience.

ABOUT YOU

Everyday our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.

You will have a shared values and people-centric mind set and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you.

Background in customer experience, membership services, premium retail, hospitality, travel, events or other customer-facing environments will be highly regarded.

We’re particularly interested in people who understand that strong commercial outcomes are built on great service, trusted relationships and consistently delivering on promises.

You won’t need hard-sell tactics, sales gimmicks or cold calling techniques; it’s about understanding customer needs, providing solutions and delivering interactions that inspire long term loyalty.

You will ideally have:

• 2 to 3 years' experience with customer service.
• A genuine passion for customer service and delivering exceptional experiences.
• Strong interpersonal and communication skills, with the ability to build rapport with a diverse range of people.
• A proactive, solutions-focused approach and the confidence to take ownership of customer enquiries, requests and overall journey.
• The ability to understand customer needs for both Business to Businessand Business to Customer, provide thoughtful recommendations and identify opportunities to add value.
• Excellent organisational skills and attention to detail, with the ability to manage competing priorities.
• A collaborative mindset and a willingness to contribute to a positive, high-performing team culture.
• Confidence using customer relationship management systems and other business applications, or the ability to learn new systems quickly. Previous Dynamics 365, Microsoft Marketing or Engage RM experience highly regarded.

ABOUT THE VENUE

Suncorp Stadium provides Brisbane and Queensland with a 52,500 plus seat capacity, state-of-the art, world-class stadium able to accommodate a range of uses including:

• Rugby League - Brisbane Broncos and Dolphins home games, Magic Round, other NRL and WNRL games, annual State of Origin games, International Test Matches
• Rugby Union - Queensland Reds home games in the Super Rugby competition and International Tests featuring the Wallabies
• Soccer - Brisbane Roar Home games, Local and international matches including World Cup qualifying games featuring the Socceroos
• Concerts
• Boxing
• Extreme Sports including Nitro Circus and Nitro World Games BMX, FMX, Scooter and Skateboarding!

Suncorp Stadium is a major sporting and entertainment facility owned by Stadiums Queensland and managed by Legends Global.

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands.We deliver a fully integrated solution of premium services, including feasibility and consulting, owner's rep, sales, partnerships, venue management, hospitality, merchandise, and content and booking. Our white-label approach ensures our partners remain front and centre while we harness the power of our global network - including over 450 venues, 20,000 events, and 165 million guests annually - to enhance their business and guest experience.

In the Asia Pacific & Middle East region, Legends Global is honoured that the worlds most esteemed brands and venues across the sports, entertainment, attractions, conventions and leisure industries trust us to achieve their vision, maximise their business and enhance the experience of fans and guests. Locally we support venues including Coca Cola Arena (Dubai), Brisbane Convention & Exhibition Centre, Qudos Bank Arena (Sydney), ICC Sydney, Te Pae Christchurch Convention Centre (NZ), RAC Arena Perth and Kai Tak Sports Park in Hong Kong.

If you're passionate about forging win-win partnerships, crafting unforgettable guest experiences, and leading innovative venue and event operations, we'd love to meet you.

Grow an exciting career at Legends Global - backed by a supportive, inclusive culture, an unmatched network of resources and benefits, and inspiring team members united in helping each other succeed every step of the way.

Feel like a place where you'd thrive? Join us in our persistent mission of living up to The Legends Global Way.

To learn more, visit us at www.LegendsGlobal.com and follow us @LegendsGlobal on Instagram, X, and LinkedIn.

Working in the venue and event industry means supporting the delivery of events across our event calendar. This means that weekend, evening and public holiday work will be required.

We have lodged this role on our own site as we are managing this project directly. No recruitment agencies please.