Premium Hospitality & Experiences Lead

Tennis Australia Limited; Adelaide; Presencial; AUD 120.000 - 150.000; Jornada completa

Descripción de la vacante

Tennis Australia Limited in Adelaide seeks a Premium Experiences Lead to own the delivery of premium hospitality for the Adelaide International, from enquiry to event delivery, across seating, dining and F&B packages. You will lead a Patron Services team and collaborate with contracted caterers and internal stakeholders to meet standards, timelines and budget.

This role combines hospitality sales, event operations and guest services, requiring a strategic mindset, excellent organisation and

Formación

• Experience in hospitality sales within sport or entertainment, including corporate hospitality and telesales.
• Ability to develop and execute sales strategies, proposals and presentations.
• Excellent organisation and attention to detail; able to manage administration, systems and deadlines.
• Knowledge of corporate entertainment and sponsorship environments.
• Experience delivering large-scale hospitality programs including event logistics, catering and guest services.
• Ability to identify opportunities to enhance food & beverage through product and experience innovation.
• Strong communication and stakeholder management skills.
• Customer-focused approach with a track record of high-quality experiences.

Responsabilidades

• Manage premium hospitality sales from enquiry through to completion, including bookings, payments, inbound and outbound leads.
• Build and maintain strong client relationships across corporate, VIP, premium attendee and fan markets.
• Lead delivery of the Premium Experience program with caterer and internal stakeholders across F&B, fit-out, branding and wayfinding.
• Coordinate VIP hospitality allocations, sponsor obligations, RSVPs and attendee requirements.
• Recruit and brief hosts and coordinate entertainment within hospitality areas.
• Lead the Patron Services team, including recruitment of supervisors and volunteer ushers.
• Develop operational plans and post orders for front-of-house, focusing on patron flow, seating and session changeovers.
• Train and support the front-of-house team to deliver high-quality experiences while following emergency procedures.

Conocimientos

Hospitality Sales

Stakeholder Management

Sales Strategy

Event Operations

Communication

Educación

Tertiary qualification in sales or related area

Descripción del empleo

Tennis Australia Limited in Adelaide seeks a Premium Experiences Lead to own the delivery of premium hospitality for the Adelaide International, from enquiry to event delivery, across seating, dining and F&B packages. You will lead a Patron Services team and collaborate with contracted caterers and internal stakeholders to meet standards, timelines and budget.

This role combines hospitality sales, event operations and guest services, requiring a strategic mindset, excellent organisation and