Premium Experience Lead - Adelaide International

Tennis Australia Limited; Adelaide; Sur place; AUD 120 000 - 150 000; Plein temps

Résumé du poste

Tennis Australia Limited in Adelaide seeks a Premium Experiences Lead to own the delivery of premium hospitality for the Adelaide International, from enquiry to event delivery, across seating, dining and F&B packages. You will lead a Patron Services team and collaborate with contracted caterers and internal stakeholders to meet standards, timelines and budget.

This role combines hospitality sales, event operations and guest services, requiring a strategic mindset, excellent organisation and

Qualifications

• Experience in hospitality sales within sport or entertainment, including corporate hospitality and telesales.
• Ability to develop and execute sales strategies, proposals and presentations.
• Excellent organisation and attention to detail; able to manage administration, systems and deadlines.
• Knowledge of corporate entertainment and sponsorship environments.
• Experience delivering large-scale hospitality programs including event logistics, catering and guest services.
• Ability to identify opportunities to enhance food & beverage through product and experience innovation.
• Strong communication and stakeholder management skills.
• Customer-focused approach with a track record of high-quality experiences.

Responsabilités

• Manage premium hospitality sales from enquiry through to completion, including bookings, payments, inbound and outbound leads.
• Build and maintain strong client relationships across corporate, VIP, premium attendee and fan markets.
• Lead delivery of the Premium Experience program with caterer and internal stakeholders across F&B, fit-out, branding and wayfinding.
• Coordinate VIP hospitality allocations, sponsor obligations, RSVPs and attendee requirements.
• Recruit and brief hosts and coordinate entertainment within hospitality areas.
• Lead the Patron Services team, including recruitment of supervisors and volunteer ushers.
• Develop operational plans and post orders for front-of-house, focusing on patron flow, seating and session changeovers.
• Train and support the front-of-house team to deliver high-quality experiences while following emergency procedures.

Connaissances

Hospitality Sales

Stakeholder Management

Sales Strategy

Event Operations

Communication

Formation

Tertiary qualification in sales or related area

Description du poste

About the RoleThe Premium Experiences Lead owns the delivery of the Adelaide International premium hospitality, ensuring a seamless customer journey from enquiry to event delivery across seating, dining, and food & beverage packages. This role works closely with the contracted caterer and internal stakeholders to deliver to agreed standards, timelines, and budget. Thos role will also manage our Patron Services team, ensuring all patrons on site have a world class experience.What You'll Be DoingManage premium hospitality sales from enquiry through to completion, including bookings, payments, inbound and outbound leads, partner and VIP holds.Build and maintain strong client relationships while identifying new commercial opportunities across corporate, VIP, premium attendee and fan markets.Lead the delivery of the Premium Experience program, working closely with the contracted caterer and internal stakeholders across food and beverage, fit-out, branding and wayfinding.Coordinate VIP hospitality allocations, sponsor obligations, RSVPs and key attendee requirements across sessions.Recruit and brief hosts and coordinate entertainment within hospitality areas to support seamless VIP experiences.Lead the Patron Services team, including recruitment of supervisors and volunteer ushers.Develop operational plans and post orders for the front-of-house team, with a focus on patron flow, wayfinding, seating and session changeovers.Train and support the front-of-house team to deliver a high-quality experience for patrons while maintaining awareness of emergency procedures.What We're Looking ForYou'll be a highly organised, customer-focused professional who can bring together commercial thinking, hospitality delivery and event operations.You'll bring:Demonstrated experience in hospitality sales, ideally within sport or entertainment, including corporate hospitality and telesales.Strong capability in developing and executing sales strategies, proposals and presentations.Excellent organisation and attention to detail, with the ability to manage administration, systems and deadlines.Strong knowledge of corporate entertainment and sponsorship environments.Experience delivering large-scale hospitality programs, including event logistics, catering and guest services.The ability to identify opportunities to enhance food and beverage performance through product and experience innovation.Strong communication and stakeholder management skills across internal teams, suppliers and partners.A customer-focused approach with a track record of delivering high-quality experiences.Qualifications & RequirementsTertiary qualification in sales, business studies or a related area.3–5 years' experience in a non-retail sales role, with sports or events sales experience highly desirable.Relevant event planning, culinary arts or hospitality management certifications are desirable.RSA Approved Manager Licence, or willingness to obtain.Working with Children Check SA, or willingness to obtain.National Police Clearance, or willingness to obtain.Why Join Us?This is a great opportunity to take ownership of the premium experience at the Adelaide International, combining hospitality, sales and event delivery in a role that directly supports the experience of premium guests and patrons. You'll work across a broad range of internal teams, partners, suppliers and event stakeholders to bring the hospitality and front-of-house operation together.We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.