Premium Guest Host

Sports Endeavors, LLC; Sydney; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Daily meal allowance

Free onsite parking

Career progression

Job summary

Bankstown Sports is seeking a Premium Guest Host to be the face of our premium gaming experience, delivering personalised service to valued guests. In this casual role, you will rotate across days, evenings, weekends and public holidays, with hours aligning to part-time or full-time business needs.

You will build genuine relationships, promote club benefits, and ensure high standards of service while complying with RSA and RCG requirements.

Qualifications

• Experience in hospitality or premium service environments.
• Excellent communication and relationship-building skills.
• Confident, professional and approachable manner.
• RSA and RCG competency required.
• Availability to work a rotating roster including evenings, weekends and public holidays.

Responsibilities

• Deliver exceptional and personalised service to premium gaming guests
• Build genuine relationships and create memorable guest experiences
• Serve food and beverages to guests within premium gaming areas
• Assist with gaming machine payouts, refills and minor machine faults
• Promote Club benefits, services, promotions and events
• Respond to guest enquiries and resolve concerns professionally and discreetly
• Support responsible conduct of gaming practices and compliance requirements
• Maintain RSA, RCG and operational standards at all times
• Collaborate closely with Gaming, Hospitality and Premium Services teams to deliver seamless guest experiences

Skills

Hospitality

Customer service

Relationship building

Communication

RSA

RCG

Roster flexibility

Job description

About Us

Bankstown Sports is one of Australia's largest and most recognised hospitality, entertainment and leisure destinations, welcoming millions of members and guests each year.

Our Premium Guest Services Team is dedicated to delivering personalised, high-touch experiences to some of our most valued guests. Combining exceptional hospitality, relationship building and gaming service expertise, the team plays a pivotal role in creating memorable experiences that keep our guests coming back.

As we continue to grow, we're seeking customer-focused professionals to join us as Premium Guest Hosts. This is an exciting opportunity to build specialist skills in premium hospitality and gaming while developing a long-term career with an organisation renowned for investing in its people and promoting from within.

About the Role

As a Premium Guest Host, you will be the face of our premium gaming experience, providing personalised service and cultivating strong relationships with our valued guests.

This role goes beyond traditional customer service. You'll become a trusted point of contact, anticipating guest needs, delivering exceptional experiences and ensuring every interaction reflects the high standards of Bankstown Sports.

This is a casual position offering a rotating roster across days, evenings, weekends and public holidays, with the opportunity to work hours equivalent to part-time or full-time employment based on business requirements.

Key Responsibilities

• Deliver exceptional and personalised service to premium gaming guests
• Build genuine relationships and create memorable guest experiences
• Serve food and beverages to guests within premium gaming areas
• Assist with gaming machine payouts, refills and minor machine faults
• Promote Club benefits, services, promotions and events
• Respond to guest enquiries and resolve concerns professionally and discreetly
• Support responsible conduct of gaming practices and compliance requirements
• Maintain RSA, RCG and operational standards at all times
• Collaborate closely with Gaming, Hospitality and Premium Services teams to deliver seamless guest experiences

About You

You are a polished hospitality professional who thrives on building relationships and delivering exceptional service. Naturally engaging and professional, you take pride in creating personalised experiences and making guests feel genuinely valued.

To be successful, you will have:

• Experience in hospitality, gaming, customer service or a premium service environment
• Excellent communication and relationship-building skills
• A confident, professional and approachable manner
• A passion for delivering exceptional guest experiences
• Strong organisational skills and attention to detail
• The ability to multitask and remain composed in a fast-paced environment
• High personal presentation and grooming standards
• Current RSA and RCG Competency Cards
• Availability to work a rotating roster, including evenings, weekends and public holidays

Why Work With Us

• Join one of Australia's leading hospitality and entertainment organisations
• Work within a specialised premium guest services environment
• Opportunity to develop expertise in gaming operations and premium customer service
• Consistent casual hours with flexibility and work-life balance
• Ongoing training, coaching and professional development
• Clear pathways into leadership roles, including Gaming Supervisor and other management opportunities
• Work alongside experienced leaders committed to your growth and success
• Daily meal allowance and free secure onsite parking
• Employee rewards, recognition programs and exclusive team member benefits
• Be part of a culture that values excellence, internal promotion and career progression